Yan's House Hotel

The staff is amazing, they do everything to help us, always smiling. No complain on that matter. That being said, the hotel itself has many issues. The bathroom of my room was not the same as the picture, that for me was a problem as I’m pregnant and I was looking for a walk in shower. Beside that a family room without at least shower curtain it’s unpractical. Beside that the bathtub had many mold, or it needed a regrount. The bedding sheets had stains, so we could not tell if they was dirty or actually stained. Either way not what we expect. At some point I had to change the room because it had many problems. One common problem of the rooms are the AC, very old, loud with a terrible maintenance. The breakfast is a la cart and you can choose only one dish. Be aware that it takes ages to be served, it’s well done, but if you are on the clock I definitely do not recommend. The breakfast service is terrible, not organized at all. First day I had to clean my own table, because the staff was overwhelmed. The towels smell like smoke for some reason. The water has a weird smell, but I believe that is not this property issue, probably the water in Bali is like that. The soap, shampoo and toilet paper was not proper refill. The bottles are huge and it’s not cool to have them almost finishing. I would recommend to chave to a personal size or have them proper refilled in between guests. The rooms are well decorated, but with so many problems is difficult to enjoy

A 5 star service boutique hotel. Chilled towel given to refresh during checking in, fresh salak juice and coconut macaroons were fantastically yummy. Ala carte breakfast with coffee, juice, and main course, come with freshly baked bread with butter. Evening chocolate to welcome us after a Long day out return to the hotel. Last but not least, always attentive and smiling staff. We the family of four has truly amazing stay here. Room was clean and tastefully and thoughtfully decorated. The girls love the bunk bed. 5min walk to Waterbom Bali and discovery mall, and < 10 min to Kuta beach.