Sudamala Resort, Sanur

Great place to stay. Staff made us feel like family. Absolutely terrific

Stayed here as a family of 4 with 2 small children. Pros: lovely and spacious rooms. Fantastic pool. Great ambience at the property. Cons: With 2 small children it is a bit of a trek from the beach. And you need to take a "beach card" to the beach. When we went to the beach we were not given towels for the 4 of us only for 2 and we did not get any water as it was printed on the beach card. Also they pack away the beach chairs at around 16.30. After that time it is not possible to use the showers on the beach either. We tried to buy breakfast from the hotel since it was not a part of our booking. That was not possible, if we wanted to eat at the hotel a'la carte was the only possibility. They advised us that we could get in touch with the "travel agent" and ask them to buy it through them. We found this a bit odd and the result was that we only ate breakfast at the restaurant 1 time because it simply got to expensive for us. We liked our stay at Sudamala but I do not think that we would stay here again. Mainly because we are travelling with 2 small children and it was not practical with the 7 minute commute to the beach.

Having worked in the service industry for many years, I was blown away for the level of quality and service provided in this hotel at this price. The rooms are beautiful and well kept as is the entire place. The staff was friendly and attentive. By the way the breakfast included was outstanding. Location was convenient with the exception if the beach. This is perhaps the only point that could be better. I was fully aware that it was not at the beach but nearby. The front desk made us aware that they had a section if private beach. Excited my family and I made the short walk. The beach was low tide when we got there and was very disappointing. The private beach was small, which I can live with, but very unkept. Dirty and littered and did not reflect the pride and quality of what the rest of the place is. Perhaps they can fix this in the future. Overall we loved our experience and highly recommend this place. It is up to par with very high end resorts in the world.