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Lalrintluanga
21 Jul 2024 - 22 Jul 2024
reviewed on hcom
3 out of 5 stars
Travelled with two kids age 14 and 15 returning to school. On booking I had booked 1 adult and two kids specifying their age. Charged extra at check in. I had communicated with hotel regarding upgrades etc. Actually availed a suit upgrade for rs 5000 plus taxes. But the suite at the hotel is difficult to classify as a suit as no separate sitting area. It’s is just a slightly bigger room.
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Harshdeep
8 Mar 2024 - 9 Mar 2024
reviewed on orbitz
5 out of 5 stars
Friendly staff, very nice buffet breakfast / great for families
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Ryan
4 Mar 2024 - 5 Mar 2024
reviewed on hcom
1 out of 5 stars
This is a garbage hotel run by uncaring, thieves. We missed our flight due to a family emergency. They would not rebook us for the two rooms because they enjoy collecting money while not providing service. Find a different hotel. This one does not care about guests only the profit they made from 2 rooms we could not check into.
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Manisha
30 Jan 2024 - 2 Feb 2024
reviewed on expedia
3 out of 5 stars
It was walking distance to shops and restaurants. I did not like that they only give one key per room. My husband and I traveled together with our toddler, and we needed an extra key. Also, we checked out and paid for a driver at the hotel to take us to the airport. When we got to the airport, someone walks up to the driver and says something. My husband and I did not understand and the person starts helping us with our luggage. He immediately charged us 500 rupees. The driver could have asked us if we needed help and that it would cost money.
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Sandeepkumar
22 Nov 2023 - 23 Nov 2023
reviewed on hcom
5 out of 5 stars
I had to book this at last minute due to flight cancellation. Price was little high but I had a kid with me so had to take something nearest to the delhi airport to get in and out quickly.
Morning breakfast buffet was so good. We enjoyed a lot.
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PRIYANKA
7 Nov 2023 - 8 Nov 2023
reviewed on travelocity
5 out of 5 stars
It was good stay with my kids
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Rohit
6 Jul 2023 - 8 Jul 2023
reviewed on hcom
5 out of 5 stars
The stay was a memorable one. Special thanks to the Viva Staff members - Abhay, Sourav, Chandan, Vishal for taking good care of my kid during the visit at the restaurant - always respect for them.
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Tammie
15 Feb 2023 - 16 Feb 2023
reviewed on travelocity
2 out of 5 stars
I needed to have our date of stay changed back one night. The hotel management was completely unhelpful in doing this. I was not asking to cancel or get a refund, just change the date by one night. After 2 days of arguing with managers, the date was corrected, BUT I had to pay an enormous fee to change.
Also, I chose this hotel so my children could swim, but the swimming pool was, "closed for maintenance".
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Nazuk
Invalid Date - 30 Dec 2022
reviewed on travelocity
2 out of 5 stars
Had been my family’s long standing go-to hotel for every international trip. Excellent location!! Good food and property.
Customer service is lacking and leaves a lot to be desired. As a transit hotel (with the proximity to international airport) their service no longer meets the bar for a 5-star property - antiquated check in processes, rude and unfriendly reception staff, inability to contact hotel reception/staff, quality of rooms, in-room dining quality, car service to airport etc . Will be trying out one of the many other excellent properties in the vicinity.
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Navneet
23 Nov 2022 - 25 Nov 2022
reviewed on travelocity
5 out of 5 stars
Stayed for a night with my family who stayed for 2 nights. Great service overall! Highly recommend.