West Bay Colonial

First, the hotel is in a great location but I do not recommend this place. They advertise things we did not get. I went with my husband and my whole family. All of our rooms were mixed ups. When I did the reservation I reserved a room with a king bed for my husband and I, instead we got a doble bed room. All the outlets on our room did not worked. When my husband plugged in his phone it burned the charger and then nothing work. We did not have tv and we weren't able to use our laptops because the plugs did not work. We complain and wanted to talked to the manager but all they wanted to do is move us up to another room. A floor above us. We weren't able to use the pool because they were cleaning it, but we saw a some guys cleaning for like 15 minutes every day. We never use the pool. We had our reservation paid like a month in advance they should have the pool ready for their guess. There were other things I can't remember now but do not go to this place. Is not good. We weren't the only guests complaining other people were complaining as well. They just say that the manager will be there the next day but nothing.