Grand Coastal Hotel

Its my 1st time and the experience was wonderful I will recommended this Hotel to anyone.. My family is staying there right now and I have more family going in November too to stay.. Everyone was so friendly and helpful.. Umadai Umrao (Sandy) was 1 of your best employee/staff who I love and recommend highly.. thanks again and I look forward to staying there again.. Best Ashleakha Persaud

This was an awwsome experience at Grand Coastal. As someone who frequently visited and never thought about staying at a hotel, this was such a nice surprise. The hotel had amazing food, great staff and cleaning service, and a small, but really nice pool, that is good for kids to cool down. I cant say enough how this was a perfect alternative to super expensive hotels that are permeating the country. Notably, this hotel is on east coast and not central Georgetown. However, its about a 10 minute drive and for me, it was perfect. There is some noise from the highway, but its not something I would say is a deterrent. The only negative here is the prices of taxi service. The hotel uses their own service and they have a huge markup compared to other services. Getting around Guyana requires using taxis, so just be mindful. Again though, it was an excellent hotel stay. Thanks to the staff for all their help!

I hope they will improve, lots of missed opportunities to make this stay comfortable. -Lack there of pool side towel service, my family of 4 decided to use the pool, and was given only 2 towels, we were told there was only 2 available at that time, but we were the only ones using the pool all day that day. - poor AC Quality - tv wasn’t working, every time it was turned off you need tech support to come and get the ‘antenna/ cable’ back into working order. - again family of 4 was only given 2 towels everytime they refreshed the rooms. - the idea of not having water in the bathroom from 12am-1am is not a good choice of timing…. Very inconvenient having to wait to take a shower at that time, especially since we were coming back late from our events . Perhaps choose a later time in the day to do this service ?? … At the time of my stay, they were undergoing renovations, I hope they make proper repairs and improvements to better the stay for future guests . … the only good thing about this stay was the friendly staff.

Stayed here with my family. They had some renovations taking place but the area overall is nice . The room decor was as advertised, very clean and the staff were warm and accommodating. Special thanks to Kesha at the front desk whom was able to assist my family and I with anything we needed assistance with . Will definitely visit again.

***Do not stay at this hotel!*** This is one of the worst hotels I've ever stayed at. Even compared to low-cost budget hotels, the standards and service at this hotel are below standard. I highly recommend seeking an alternative.  Summary of concerns: - changed room reservation to a downgraded smaller room without notice to the customer and no compensation or refund, and free meals which was not compensation for impacting an entire day of travel with small children.  - no common area for guests to gather and eat takeout with friends and other guests, the main area seating is reserved only for accessing their menu, and there is no inclusive gathering space. - no access to an air-conditioned dining room for guests because it was closed on several occasions for private events, leaving paying guests, including those with small children, to sit outside regardless of the temperature.  - staff was extremely slow and did not prioritize correcting errors, they had to be constantly reminded of issues, and to not proactively seek to resolve guest concerns.  - played North American English music (mostly piano jazz or pop songs) in the restaurant, no culturally appropriate or local music, very disappointing approach to erase local community and culture.  - misleading advertising of select renovated rooms, not all rooms are renovated, and even renovated rooms are not what advertised with partial work done. - no consideration for guests, renovation of rooms adjacent to rooms with guests, co

Very nice hotel. Was quite impressive. Clean and hospitable. Staff friendly throughout, reception to checkout. I will recommend to friends and family. Would have liked to have seen breakfast included in the price.