Hotel Museo Spa Casa Santo Domingo

VIP upgrades seem to no longer exist. Please note: A child in your room who is 14 is not considered a child by the hotel. They count as an adult. The expedia website does not make this clear when 4 guests are allowed per room. Only 2 people 14 and over are allowed per room without an extra charge.

Excellent property--two things- wash cloths and maybe two bottles of water per day for a two person stay-never cared for the heavy handed shaming of buying water for the kids. You could just ask for a donation.

I didn’t like that I had to pay extra to use the sofa bed already included in the Junior Suite rate. I would have paid for a regular room but wanted extra space for my two kids. I was already paying extra for a Junior Suite instead of a regular room. This additional payment was not mentioned on the hotel’s website nor on Expedia. The staff wasn’t helpful or friendly about this and just insisted that we had to pay in order to use it.

Excellent location and service. Beds are quite narrow (definitely not queen size) and definitely not suitable for 3 adults and 2 children. The best showers I’ve ever had with amazing pressure.

Really nice historical property Rooms are old, we stayed in the Jr suite that has two full not queen beds. Mattress were really hard, the bed moved and wobbled every time you turned. We were 4 (2 adults and 2 kids 7&11 yr old) and ask to use the sofa bed included in our room and they told us that it will cost and additional $50/night to use it. Never experienced this in any hotel we stayed, to pay an extra cost to use a furniture included in a room…

This hotel was exelent. We had a good time with the family . Couple things i didnt like was that my first wake up call was at 6 am next door bedroom someone was working in it and it was loud and we just wanna keep sleeping and we just couldnt ., we have a handycap daughter and it wasnt cool. A few minutes later the housekeeping came and bang the door so loud i was frustrated because i noticed there wasnt a do not disturb sign the night i checked in and thats why i couldnt leave it outside. Beyond that the hotel staff is great .

I recently stayed here and unfortunately, I cannot recommend it if you're looking for a peaceful getaway. While the hotel has a charming appearance, the overall experience did not match the price. The noise level was unbearable. There were construction sounds throughout the day (nowhere in the booking did it indicate that there was construction at the hotel). The walls were paper-thin, allowing me to hear everything happening in neighboring rooms—from a child crying in the middle of the night to conversations from guests returning from parties. I could even hear when they used the bathroom or took showers! In conclusion, if relaxation is your goal, this is not the right hotel for you. For the same price, you can find a better hotel that truly allows for rest. Plus, if you take a short walk, you can discover a lovely restaurant for breakfast and enjoy the museums—all at a lower cost. I wish I could have enjoyed my stay more, but unfortunately, the noise made it impossible to relax.