NH Collection Frankfurt City

Stayed for 2 nights. Wifi down both nights. As friendly as the staff were, I could not do some of my work and contact with my family was very expensive. In today's world wifi is really important and there should be a backup arrangement for when failure happens.

TV didn't work, reservation was messed up and room not the level booked and had twin beds in it. Not a kid in my parent's home anymore... who puts twin beds in hotels these days?

I had overheard another family at the front desk advising about A/C issues with their room. Didn’t think anything of it until we got our room. I don’t think this hotel has A/C. We had to open our window. We didn’t let the front desk know though as realized from overhearing other family something must be broke. The hair dryer was coated in hair spray & the cord had to be wiggled & held to make it work. It was hard wired into the wall so no sense in complaining as they couldn’t replace. The remote was missing for the tv. We had a family room & paid for 3 for our older son to sleep on pull out couch. The spring was broken so it didn’t open, he managed on the couch. Again, didn’t complain as we weren’t in the room much & only two night stay. My wife did mention these issues at check out. The staff were very friendly & accommodating w/holding our luggage as we arrived prior to check in time.