Hotel de la Cite Carcassonne - MGallery Collection

My husband and I had a fabulous two night stay in Carcassonne We thoroughly enjoyed our two days of peace and luxury before embarking on a family holiday in France with all our children and grandchildren . The hotel was beautiful the staff and service second to none. Friendly helpful nothing was to much trouble. We will come again and stay longer next time.

I am sorry to say that Hotel de la Cite under MGallery management was sub-standard. Transportation to the hotel from train station at 10:34 pm AS PROMISED by hotel staff was NON-EXISTENT. We arrived after 11 pm after lugging our suitcases thru the streets of Carcassonne since NO ONE CAME TO PICK US UP. The couple in front of us at train station were equally incensed. I called the hotel 3 times then texted. Each time I got an extended voicemail menu that never led me to a live human being. UNACCEPTABLE SERVICE. We were then shown to two NON-air conditioned rooms. I asked for different rooms. We were shown to two new rooms which were very nice, but required going up and down stairs then up to a castle turret. My husband and I went down to front desk to ask to borrow an adapter and both got lost trying to find an elevator to take us to ground floor. We ended up in a deserted conference area of hotel. Finally found an exit door, went out on the street at 1 am and re-entered the hotel thru front entrance. Got our adapter and asked about breakfast. Were told that Expedia customers don't get breakfast included with their rooms. In 2012 we did, as well as a beautiful welcoming gift waiting in our room from hotel management. NOT THIS TIME. The hotel management knew that we were VIP Silver Expedia customers. Nothing awaited us, not even a box of macarons for the children. Terrible service, in no way the 5-star hotel it was in 2012.

I really cannot recommend this hotel enough. It has everything you would want and need for a short stay in Carcassone and it is absolutely STUNNING. I truly felt that I was living a French dream during my stay and will be recommending this hotel to all friends and family.