Best Western Plus Le Donjon - Coeur de La Cite Medievale

Loved this hotel. Service was excellent, property is beautiful, beds were comfortable. The family room was very spacious. I would recommend this hotel to my friend and family, and would definitely stay here again.

The location was great and the staff was very kind and helpful. The logistics of getting to the hotel could be a bit more descriptive as it’s a little tricky! But once we found the correct parking lot we were well taken care of and the really nice crew got us up to the hotel in the old city. Those guys work hard and are so helpful! The hotel is fine but dated. Could use a refresh - and we weren’t aware that our daughters would be sleeping on a (very creaky, uncomfortable) sofa bed as the description of the family suite didn’t specify that. Aside from that we enjoyed our stay and the incredible convenience of the location!

Great choice for families, solo or couple travellers.

This was our 3rd time in Carcassone and our 2nd time at Hotel Le Donjon. We had a really rough vacation in general as my family was ill with the stomach flu, all at different times of our trip (before and during our visit to Carcassone). Our first of two nights in Carcassone was when my husband fell VERY ill with the stomach flu and he was bedridden. When it was time to check out, there was no way he could get out of bed or walk, so we booked him an extra night to recover while me and the kids went on to the next place (Toulouse). While he was there alone, the staff was very kind and helpful and even helped bring him water and whatever else he needed. I had a very difficult experience with our hotel in Toulouse who showed us no grace at all for what we were put through, and it made us appreciate the staff at Hotel Le Donjon even more. When I came the next day to pick up my husband, they allowed him to stay in the room 2 hours past checkout at no charge and there was a car service that took us to the parking lot since he could barely walk. They really empathized with us and did what they could to help and it really meant the world to us. We always take our friends visiting from out of the country to Carcassonne, and no doubt we'll be back to give them the business over anyone else there. Thank you again.

Responsive, friendly, accommodating staff. The property was beyond our expectations and the family room was great for us and our two 5YO. To state the obvious, the location is perfect too. This will be our preferred hotel next time we’re in town!!