Hôtel Mercure Rouen Centre Champ-de-Mars

We booked a ‘privilege room’ for my partner & 2 children age 5 & 7 as this was the option for sleeping 4 people. When we arrived it was clear the hotel was undergoing building works internally with no apparent reception desk for the hotel which shared an entrance with the Ibis hotel next door. Our room smelt strongly of paint, it had a separate study room which had a sofa bed for the kids. The furniture was really sparse. In the entrance hallway, it was really dark, it needed extra wall lights and a console to put items on. The main bedroom needed at least a chair & side table. Plug sockets didn’t work by the headboard. No sockets in hallway so we had to charge our phones in the kids/ study room over night. The coffee machine was in the kids / study room so not ideal for making a drink when the kids have gone to bed. The windows were able to fully open in both rooms with no safety closing mechanism, not ideal for two young children sleeping in the sofa room. The bathroom although well presented with soaps, shampoos, etc didn’t have a heated towel rail which we found very odd. The toilet room was separate without a basin which we find very unhygienic. The ‘privilege room’ felt very ‘temporary’ with very thin walls between rooms, decorating details such as paint work, grouting in bathroom all very messy, not to a 4 star hotel standard. It was disappointing to have all of these items dampen our experience at the hotel and we would not return because o