Renaissance Paris Arc de Triomphe Hotel

A large piece of wood around the door frame in the bathroom (part of the door frame) fell off the wall - it was only glued on - and management at Marriott took 3 days to have it fixed and wouldn't allow us to change room nor would they give us a discount on our stay. I have 2 young children (2yo and 7yo) that stayed in that room that were exposed to the dust and glue fumes for those 3 days as well as the possibility of other pieces of wood potentially falling on us or my children. They said I needed to work through Expedia to get a discounted rate and when I followed their instructions, they still denied a discount. Terrible management, terrible hotel. The location is great, however, not worth paying to stay where there are safety issues and terrible management.

The building was outdated. Service was definitely not 5 stars. The reception staff was outstanding, guy sitting at the entrance was just lazy and sitting around. We were a group of 5, 2 elderlies 1 toddler and when we arrived, he offered no help with luggage. The rooms are really old. The property needs more renovation or just downgrade to 4 stars to be more like it.

Excellent customer service (otherwise a pricey hotel) We had excellent 1 night stay at the hotel. High rating is mainly due to the excellent customer service that we experience during our stay. Special shout out to Dylan, Knisha from the front desk and Emmanuel from the engineering team. Front desk was kind enough to have a piece of cake and balloons in the room for the birthday of our child. This was a very kind and sweet gesture from the hotel. Breakfast is excellent and hotel itself is just a short walk away from Arc de Triumph and Champs elysees, and Metro stations. Overall we enjoyed our short stay and if you want to be close to the center (and price is not a concern), this is an excellent place and we certainly recommend.

The hotel had a great location, and was just a few blocks away from the Arc De Triomphe and other train stations, the hotel was clean, staff was friendly and attentive and the breakfast was great. For a family of 4, our room did not feel small. Would definitely return.

Staying at the Renaissance was a beautiful experience for me & my kids! The staff are so friendly, helpful and nice (especially Julie, Lorie amd Jean François ). The room was nice and clean. The location of the hotel is so convinient being 5 min away walking from Arc de Triomphe and Champs Elysees. I will surely book there again for my mext visit to Paris! Loved it :)