Hotel Arc de Triomphe Etoile

Right after we checked-in, the water heater of the building broke down. So in the middle of 30 degree freezing temperatures in Paris, my family and I consisting of two elderly people in their 70’s were forced to shower in the freezing cold. By the time we checked-out both my mother and I were nursing a cough — a cough that I still have to this day. Never in my life have I showered with freezing cold water in the middle of winter. This made our trip intolerable. On our third day, we had to leave for the airport at 4am. Imagine showering in freezing temperatures at 2:30am when it was freezing in Paris. As we checked-out, the night person on the front desk was extremely unhelpful and arrogant. First, I told him the night before that the hotel manager advised that I book a taxi from the hotel to go to the airport. He discouraged me to do that since he cannot quote how much it would be — but I told him his manager already gave me the price! So I follow his advice and ordered Uber — twice Uber cancelled making me almost miss our flight. When Uber finally came, the front desk person didn’t assist us with our luggages despite knowing full well I was with elderly people. This chaos made me forget to give back the key — but it should also have been the responsibility of the front desk guy to ask me for it. The hotel then had the gall to charge me $25 for it. Alexis, the manager, was professional and sympathetic. He gave a discount for the room, but charged the key. Unacceptable