Palace de Menthon

I spend my life in five star hotels as I must constantly travel to visit my clients all over the world and sometimes for pleasure. But this hotel is the worse I have seen in my last 20 years. Have you ever heard of a five star with no restaurant, yes! They decided to close the restaurant at night without telling anyone. Every guest (I heard it was almost full) complained as the first restaurant outside the hotel is about 7kms out. Then we asked for room service (supposably 24/7 available) and we were told that no one was in the kitchen and we had to wait until 7pm (not good with a baby). Then we were forced to eat at the bar with a barman on its own with dirty floor and tables in between staff constantly moving furniture left over from lunch (in the bar). In brief, do not trust the pictures, do not trust the website, the hotel is falling a part and the staff has no idea of what they are doing. The rooms were ridiculously small with an old smell. They should close it down and start from scratch. Shame because the view and location is great but you better going there for a drive than staying. I recommend the hotel owner to take a proper management group like Fairmont, Hilton, Intercontinental, Hyatt. But please do not try to do it yourself as you obviously can't. See the picture of the intimate bar. Total disaster.