Les Tresoms Lake and Spa Resort

Nice property with good facilities in beautiful setting but… The air conditioner in one of our 2 rooms didn’t work - first it was suggested that we didn’t know how to use it and then told it was working fine - as we had the second room to compare it with it was very obviously not working fine. Despite being out all morning and much of the afternoon only one of our rooms was cleaned. I only realised the children’s room hadn’t been at 7pm as we were heading out to dinner and didn’t raise it as assumed too late and due to lack of response to air con issue Very minor point but on second morning (of 2)we were told they were out of hot chocolate at breakfast- this has been a staple in every hotel or cafe in France I’ve ever visited so would expect to be available