Byoum Lakeside Hotel

Good: Room is clean Very bright Staff is good especially restaurant staff Parking area Food quality is ok Bad: Check in process was the same although i have applied online few hours before arriving with ID copies We had a lower level room while we checked in the hotel was totally empty did not understand why should i get a no view room ground floor since no one is yet in hotel at 2am in the morning We had to change room 2nd day i contacted the reception for a tv connection problem then sent the guy after 1 hour and yet he did not arrive to a solution and asked me to call back reception tell them he couldn't fix the tv issue I called back and the receptionist told me ok will c with managed and either we will change the tv or change the room while i highlighted the problem is not the tv itself its the cabl3 because both tvs in the room had same problem unfortunately the guy never called back or solved the problem While by my check out time he made sure to call me at 12:30 telling me (should i send u to get the luggage) while i asked him earlier for a late checkout and he refused by max 1pm (no one was at the hotel, i guess it would have been a good promotion to give me few hours without asking for extra cost) The pool guy was using high speakers for lousy music and we had to ask him twice to turn it off (2 different families asked for that) Also they let people use their own speakers on the pool - not relaxing at all We came to Fayoum to relax not to hear music

Best hotel for families in Fayoum. Will stay at the hotel again. Please consider an elevator it is very important. Also a more organized & richer breakfast.

it was an overall nice family trip for one day coming from Cairo.