Panorama Pyramids Inn

We are a family of 6 and 4 of them are kids under the age of 5. We booked the room that fitted 8 so we would be comfortable. As soon as they gave us our room they gave us 2 rooms both that where not even connected, one was across the hall. We spoke to them multiple times we can’t be separated and they said because our booking only said we had 3 kids they had to move us. I didn’t know our infant of one year counted as an adult. We tried to pay for her as an adult in the front desk but they wouldn’t let us and just kept saying that’s all they can do. We payed extra for the suite but ended up in the smallest room for they same price as the most expensive. Didn’t even offer a refund or try to fix it. Only chose this property for the pyramid view and balcony. Got a windowless room and one with a tiny window.

I stayed here for 3 nights stop over, mainly to show my kids the Pyramids. This hotel was such a good choice as it had amazing views of the Pyramids from its rooftop restaurant. I cant thank the staff enough, from the restaurant staff Hasan and team, the reception desk Faruk and Ola were absolutely amazing,

We came to Egypt wanting to play it by ear, the only thing we knew was were we’d stay. The hotel accommodated our every need. From helping plan tours & setting us up with such an amazing tour guide lamia, She educated us on the beautiful history of Egypt & was great with my friends toddler. To our everyday server Hassan who made sure we were well fed & taken care of, we had days of staying in & he would bring our breakfast to our room, always with a smile on his face. He made us feel like no request was too big & he was truly there to serve us. To our room service & staff Alibaba & Muhammad made sure our room was always clean, we had fresh towels, water, and filled any amenities we needed. If your planning your next trip to Egypt. Stay here. I know I’ll be back! ❤️