Holiday Inn Quito Airport, an IHG Hotel

Karen always offers a great service to us and my family. This is the hotel to stay when by the Quito airport.

The hotel is very new, spacious, modern, and quiet. The location is very convenient to the airport. All staff is very friendly and willing to help you at any time. Their service is super outstanding and impressive! The food in the hotel is so delicious! The chef is very professional. My kids said they would come back again because of this hotel! We definitely recommend it to everyone who visits Quito. We have already recommended it to our friends.

On multiple fronts a horrible stay, we stayed here for one night before a flight. When we checked in everything seemed fine. The room, a suite, looked very nice upon first glance. After unpacking and trying the swimming pool (pool was rather cold and the jacuzzi was too hot) we noticed our room had a very loud and unacceptable noise in it. Upon calling the reception they quickly acknowledged our room had a problem and we were offered promptly a new room. I am disgruntled that they knowingly put a family in a room with problem, but that was dealt with swiftly. If the rest was fine they would have gotten a oke review, the second room was good. The restaurant has only 2 vegetarian options ( a salad and pasta), would have expected way more of an international chain like this. The next morning when we wanted to checkout, i requested some Help with the luggage as we had a lot of luggage. Was told they would sent someone right away, no one ever came. Even though the frontoffice saw me multiple times hauling the luggage down myself, nothing was done. When checking out the same frontoffice asked if my stay was oke, I responded negatively, but no further questions were asked. A very low level of customer service, would recommend travellers to stay somewhere else!!!

The Holiday Inn Quito Airport was great! The driver met us as soon as we passed through Customs and drove us to the hotel. The hotel is very clean and well lit. The staff was very friendly and got us checked in quickly. The room was huge- it has a large king bed with a separate living room/kitchen area. The living room had a pull-out bed that was perfect for our kids. In the morning, the shuttle driver was ready to take us back to the airport for our flight to the Galapagos. I would definitely recommend the hotel if you are looking for a place to stay near the Quito airport.