Hotel Ottilia by Brøchner Hotels

It’s a brand new hotel build within the old Carlsberg beer factory and this certainly makes it unique. We were travelling with a baby and the staff had been extra kind to us.

Stayed in the hotel as a family trip between Christmas Eve/Christmas Day Hotel is nice but extremely hard to find and poor parking (poor signposting, roads around closed/no turn, no directions incl. to parking) AND hotel booked hotel specifically to use Spa on Christmas Day. On arrival at Spa was told that there's a cost of 850 DKK per person - OMG. Noone told us that. Hotel advert here on hotels.com says 'Spa' ie hotel is sold with Spa. No hint of having to pay anything. That's against the law. You cannot advertise and sell a service that is not delivered as sold, in this case a hotel with spa, leading guests to believe they're getting a Spa if they book at that hotel, only to learn on arrival that that comes at a substantial additional cost of 850DKK per person. For the 3 of us, that would have been 2550DKK - that's the same as a night in the junior suite we stayed in. As I say, misleading advertising is against the law .I will report the authorities. What an awful Christmas experience

We had a wonderful and comfortable stay. Would recommend to friends and family.