Coco Hotel

We made a booking for a Junior Suite through Expedia months ago to ensure sufficient space and comfort for our trip here to Copenhagen. Upon check in on June 11th, we were informed that there had been a mistake and that we would need to move to a different room for the last night of our booking. Although annoyed, we were understanding of the issues that sometimes come up with busy weeks and online bookings. We were assured by your desk agent that the room we were to spend the beginning of our stay in was bigger than what we had booked, and that the last night would be spent in a junior suite, as we had paid for. When we arrived in our room, it was obvious that this was in fact not bigger than the junior suite. When we emailed the desk to ask about this, we were informed that we were currently in a family suite. This was not true, as we discovered on your website. The room that we were in was in fact one of your larger double rooms. On our last day, we had to pack up all of our belongings to move to the Junior Suite, which, upon seeing it, is definitely a major step up from the room we have spent the last few nights in. Understandably, we are disappointed to have been shuffled around and to have stayed in a smaller, less luxurious room for our stay.

We enjoyed our stay at Coco Hotel. Our room (a family room) was spacious, comfortable beds, air conditioning so we could adjust the temperature, nice bathroom, and it was equipped with a PlayStation which the kids were pleased with. The staff were pleasant and helpful, we asked various things including how to work a couple of things in the room and whether we could have some tea making facilities (as unfortunately they don't seem to come as standard) and they were very happy to help. The main disadvantage was that breakfast was very expensive, so we made other arrangements. The street that the hotel is on is not very appealing, big and busy, but it's not that bad and it's 5-10 mins from the central station which was useful.

This is a lovely friendly hotel, although there are some unusual features such as having to take breakfast at a restaurant across the road. The hotel offers a free glass of wine every day at 5pm which is great. Our junior suite was clean and tidy but not luxurious, actually a little sparse. The staff at reception and at the cafe under the hotel were excellent.

Wonderful stay at Coco Hotel! Our top (5th) floor triple room was great for our family of three, with the extra bed being larger than a twin. Beds were comfortable and bathroom with walk-in shower was large. Staff very nice and accommodating! We enjoyed the complimentary happy hour in the hotel’s cafe. Elevator was always available, too. Highly recommend Coco Hotel!

The ambiance of the lobby and courtyard nake this a very special hotel. Its comfortable and welcoming. Room was spotless clean and quiet at night. If your driving though, as we had family pick us up etc parking is a nightmare trying to find a spot. Otherwise all good.

The family rooms are incredibly well set up, we returned for a second year to enjoy the Tivoli gardens with our 4 and 7 year old. Staff were wonderful with the kids offering them a gift from under the tree on arrival which made their day after a late night flight. Highly recommend, beautiful hotel, and great value in a fab location.