MOODs Charles Bridge

Overall the hotel was excellent, clean and very convenient. One exception was one evening we wanted to drink a beer and the receptionist said we had to go to our room instead of the bar area due to the rooms downstairs being occupied. A bit inconvenient to not be able to enjoy a beverage with friends & family.

Very friendly and convenient for a family exploring the city. Very large and comfortable room.

Checked in for four nights in Dec 23. The positives - nice hotel, rooms clean, comfortable and plenty of amenities. Breakfast was good, good selection and quality and staff were very friendly. Hotel well situated by Charles Bridge The negative - like other reviewers have mentioned this hotel has two rooms situated in the foyer! 106 and 107. If you book in here you need to clearly state you don’t want either of these rooms, as they are very noisy - from guests coming back late, or checking in late, to early morning staff calling out to each other. Avoid these rooms. We were put in 106, and the first night had very little sleep. These rooms should not be allocated to guests but should be courtesy rooms or sold cheap to youngsters. The next morning I asked to change rooms, I was told there was only more superior rooms available so I would have to pay, I explained the room allocated was not fit for purpose, I shouldn’t have to pay to be moved to a quieter room, but the manager was adamant. “When the hotel is sold out on 200 days of the year we use those rooms.” I said you must get 400 complaints a year alone just on those rooms. We had no choice, they made me pay extra to move to the fourth floor where we then had a nice stay. So overall a nice stay, but tarnished by the hotel squeezing extra money out of foyer rooms that should not be used and then charging extra to rectify the situation they created.