Hotel Casa La Factoria by Faranda Boutique, a member of Radisson Individuals

We unfortunately had a poor experience started from before we even arrived, I would never come back or recommend this to any friends/family. I will still try to be fair with my review. Pros: It has a nice breakfast, the architecture is beautiful, it is walkable around the walled city, and it felt safe. Cons: There was no private bathroom, the staff were unhelpful with a bad situation we were in, it is noisy if you stay on the first floor as everything echoes and you can hear staff talking/walking around, and the king bed is not a true king bed but instead two twin beds pushed together. Why we wouldn’t recommend it: Before our trip even began we had an unfortunate event of our flight being cancelled 1.5 days before. Immediately we tried to get in touch to notify them and see if they could push our stay by 1 night. Going back and forth via some chat as well as trying to contact via phone (no one picked up) they finally got back to us a couple days later saying there was nothing they could do. When we arrived we again tried to plead to see if we could just put that night into a different night and still they said they couldn’t do anything. I am 6 months pregnant and already with all the stresses that come with cancelled last minute travels, losing money on top of it was very stressful. In the end we ended up not getting our money back and booked our last night at a different hotel. Would not recommend.

Beautiful hotel! Service was amazing!! Great location! There are 4 floors and no elevator and sometimes kids/ppl at the pool were kinda loud, but everything else was great.