La Quinta by Wyndham Medellin

First I will mentioned why I was highly disappointed: I had a friend who came by to see me for a moment, but the hotel attendant did not allow my friend to come visit me. I was wondering are they trying to make guests feel like they are a child and they are the parent. The attendant told me I must pay an additional fee for my guest to visit me. I was highly and extremely outrageously upset about that. If that incident did not happened, then I would have given them high reviews on the hotel. I must admit it was very clean, efficient, and the food that was served was excellent. I still would like to speak with the hotel manager regarding this incident.

When we arrived the entire building was without electricity. There is not back up power. They made my wife, two kids and me climb five storie stairs. They opened the door of my room with a master key because my room key wouldn’t work. I had to sleep without AC up until. We had a very rough night. The pool was in maintenance so my kids couldn’t enjoy it, There was no internet. There was no cable. The car they sent for picking us up at the airport was extremely small for eight suitcases my kids, my wife and me. We asked them kindly to let us stay up until 7:00 pm because my fly left at 11:00 pm they refused to do it for free, I had to pay for half a day. The included breakfast is a joke. I don’t recommend this hotel. I will never stay at La Quinta again anywhere in the world.

This is a great choice to stay in Medellin. The hotel is very clean. The breakfast is full of choices and very convenient. The staff is very nice and helpful. A taxi to "Parque El Poblado" where we purchased all the tours is about $8500 Colombian pesos which is less than $3 dollars. The restaurant on the 8th floor is a bit overpriced, but I least you have a choice of food if you don't want to go outside. Overall this is a great place to stay with family.

Love it and has a beautiful view will be back with the family

Not hot water for the shower, the whole hotel, not just our room. Was with my wife and my 2 kids.

The receptionist gave us a hard time bc she wanted our US passports & she would not accept US passport cards or California Driver’s licenses. After 30 minutes of trying to get her to accept them, I changed the reservation to my friend’s name bc we had a social event in the 8th floor of LQ that my friends were hosting & she still insisted that she would not complete the check in until my husband & I showed her original passports. We had to send a driver back 1 hr to get our passports which made us super late to the event. She should have accepted the US passport cards and driver’s licenses, assigned the rooms pending original passport. Which she did (1 hr after we arrived) after other family members (who were staying the hotel) came & begged her to check us in pending passports. My room A/C was out of order. It kept the temperature at 24 C. When I complained about it, they told me that they had issues with the A/C in the whole hotel. This was not true bc my family had rented 8 rooms bc of the event & their A/C were working fine. The lobby bathrooms have no A/C. My husband went to the front desk & asked for a shower cap. They told him they would send one to the room. I had to call them to requested it. We paid almost $100 per room to get bad service, We have stayed at Monte Rey Hotel where we paid $24 hr per person & they treated us with respect, kindness & professionalism.