Medellin Marriott Hotel

I did the pre check on the app 24 hours before arrival. Stated we would check in around 1pm we got to the facility around 130ish our room was not ready til almost 4pm (which was 1 hour past their standard check in). We paid for the deluxe room which I expected at least a fridge and microwave which was not available. The front desk did give us access to the executive lounge which was nice. However we did encounter a rather aggressive worker who snapped at my husband when he was using the self service cappuccino machine incorrectly. The room was overall nice spacious bedding was comfortable bathroom clean. The tv was a little hard to figure out as well as room service. There was no menu available physically you had to go on the tv to scan a code to pull up the menu. The phones in the room were a little hard to figure out. It was also a hit and miss if I got a good English speaking person on the phone. But I wouldn’t knock them on stars for that since I’m in a Spanish speaking country. What I was a little disappointed in was that this is the Marriot in a big financial district of Medellín and they did not offer money exchange. I stayed at the holiday inn in another city of Colombia and they had that available. The pool location itself was nice but we took a night swim with our kids and there was no staff to get towels. There was also no spa even though the pool was heated. Lastly minuscule inconvenience is the limited dining. And the location of the hotel

Very clean, excellent location, perfect for solo, couples, families or business travelers. Great concierge service. It is a perfect hotel with excellent location and staff that is extremely professional and proficient in English. Highly recommended

When arriving to the hotel to check in, they assigned my family and I to a room that a previous tenant smoked inside the room. We asked for a different room, waited close to an hour a half for a new room in the lobby while they checked in two other rooms over that time. When I approached the front desk again to ask why we couldnt have one of those rooms they somehow found a different room to give us when they could of did it at the beginning. The next morning we then got moved to another room on a higher floor that i paid for to start. That night our neighbor was playing very loud music all night long, 7 am i called to have someone come up to tell them to shut it off. The next night we were told by a note on our door that the hotel will have to shut off the power of the hotel from 1am to 4am to fix some things, it was extremely hot in our room. Overall this hotel did not meet my expectations. I had high hopes for this hotel and i was very disappointed.