Hotel Acqua Express

I read in the reviews that this hotel was next to everything. They were not kidding! You are front and center. The staff was attentive. Breakfast was just “ok” The hotel is clean. Madeleine was excellent. She constantly communicated with me before I arrived at the hotel. Help coordinate pick up to the hotel. I would not recommend using “Luis” as your driver. We missed our connecting flight and had to spend a night in Bogotá. I contacted the hotel & also the driver more than an hour before the pick-up time. Luis said no problem, and we coordinated for pickup the next day. I was told he would be waiting for us with a sign at the gate, but at the airport, he said we would meet him outside. At the hotel, when we went to pay, Luis charged us half the cost for the previous day plus the price for that day. I questioned him since I had told him more than 1 hr before our arrival time that we missed our flight; he started raising his voice and getting argumentative, saying he had to pay a tolan l. This is why he would be at the airport more than hour before when the hotel was less than 30min, and our flight was supposed to arrive at 10:30 pm (no traffic), but we paid him because we didn’t want to start our vacation that way. I advised Madeleine what happened, and she said she would investigate it. When this happened, another staff member did not try to help at all. The hotel coordinated with another driver to take us back to the airport, and everything worked perfectly.

it is an excelent place to be. Safety place and safety area. Near to nice restaurtants and places to hang with family and friends. The attention of every host is the best ever. They are very kind people and supporting me in every need I has.