The Parlour Inn Ascend Hotel Collection

Have been a patron of the Old English Parlour for years. Celebrating my husband’s 80th birthday. Went to festival. Had lunch & dinner at there with family. Have never stayed overnight before. The hotel room was very large. Very nice bathroom. The whole room and halls seemed “tired.” Needed some refreshing. We had a wonderful time but were very disappointed that we did not get a complimentary breakfast because we didn’t book a suite. Paid $460.00 for dinner, $40.00 for lunch, and $198.00 for our accommodation. A free complimentary breakfast would not have cost you very much to offer this. It just ended up leaving us with a disappointed feeling after a what had been a wonderful celebration. May be worth reconsidering your policy.

Customer service at the hotel was above excellent! My husband and i came for 2 nights to celebrate our anniversary. Unfortunately on the second day, we needed to check out early due to a family emergency. I was fully expecting to pay for the 2nd night given it was already after 4 pm and i had booked through Expedia. Without me asking or having to explain my situation, the wonderful gentleman at the front desk let me know that he wasn't sure if he could refund me the 2nd night b/c of Expedia's policies but would put in a dispute to Expedia on my behalf (and i wasn't even thinking of asking, given my mind was on the emergency at home!). 10 min later he called me back to say he spoke to Expedia and got the 2nd night charges waived. He also noted that next time i should book directly with the hotel (they can provide the same rate and be more lenient in case of cancellation). Great hotel staff, thanks so much for advocating for your guests, and good on Expedia for waiving the charges as well. Hotel room itself lost a star just because it smelled a bit musty and was a bit dark and small. It's an old vintage hotel and the weather was well over 30 degrees Celsius (very humid) so i think that this can't be helped. However the hotel has character, room was very clean, the AC was working fine and the jacuzzi tub was great. Location is amazing, walking distance to everything. Well done and thank you!