SureStay Plus Hotel by Best Western Kincardine

They gave us wrong room we came in an occupied room and it was terrible experience with kids. The room smells stinky. AC wasn't working properly. I saw hairs on 3 bath towels. The room has all dust covered. Breakfast was not satisfied. They put cream cheese in a jar staying room temperature and no expired date or brand on it. Receptionists are unhappy and not welcoming.

We arrived and found a dirty towel in the bathroom hanging...we ignored it...figured it happens...at 10pm myself, wife and 3 year old are in bed sleeping when a family of 5 comes into our room. I get out of bed and stop them from entering. They showed me their room keys and they had the same room #. The front desk gave them the same room as us when we had just checked in 3 hours prior. This family told me they would go to the front desk and clear it up. Front desk then calls our room which woke our 3 year old and told me to "hang on" and then hung up on me. I went down to the front desk to see what was going on and get an explanation and i got a half hearted apology from a very scared and seemingly incapable staff. This staff asked me to sign off on a new registry for the room which i did. The next morning i explained what happened to the staff and i got "im sorry that happened, last nights staff was new. Here is your bill" Horrible experience. Did not feel safe throughout the night.

Clean and affordable with a decent breakfast. Perfect for an overnight with kids for a beach visit

The staff and service was good at this location. The room I stayed in with my family wasn’t great. The baseboards in the bathroom which were tile, had accumulated dirt/dust as well as along the floor. Their was dust on the chair in the corner and one of the beds appeared to have grains on sand in some areas. This hotel had a decent star rating online and price point. It appears to be a little older than some of the other hotels in the area but regardless of that I still expected it to be cleaner than what it was. I had booked two nights, only stayed for one due to the room conditions and did get a refund without a problem.

The bed and room were very comfortable. We were visiting family and it was nice to crash in the bed after a busy day

We had a great stay, family of 4. Great beaches around. Good breakfast.

My family really enjoyed our one night stay at this hotel. our key worked every time workers were very nice and welcoming and the room was nice and clean. We would stay there again if we are ever up in Kincardine again