Quattro Hotel & Conference Centre, Ascend Hotel Collection

My family and I always love staying at this hotel. However, this stay they put us on the second floor and our window was facing a reception hall with a VERY Loud function of some sort going on until well after 1:30am. I don’t understand why they would put guests in these rooms knowing it’s going to be loud. I also don’t understand why they don’t turn on the fridge when you know you have guests checking in that afternoon. To drive 8.5 hours with a small cooler and these items need to be put in the fridge, it’s was quite irritating. Now, the room was a great size and the bed was comfortable. However, the amount of dust in that room was Completely UNACCEPTABLE, the dust was thick in this room and sticky spots on the floor. The restaurant was delicious as always and servers were great. The front desk workers were pleasant and helpful as always.

Room was clean. Air conditioner worked well and was quiet. Room was smaller, a bit cramped. Extreme musty smell, covered up by air freshner. Carpet quite worn, probably contributed to the odor. Don't plan to sleep in.. can hear every door open and shut, kids talking

I didn’t like being in the second floor with no elevator. I had my three kids plus all their ski gear. Not easy

When I got to my room, there was a family next door and the kids were screaming about going to the pool and getting to stay up late. I called the front desk, and within 3 minutes, they hand-delivered keys for a different room for me. If that isn't exceptional service - I don't know what is. My new room was great, and I had a quiet and restful night.

This is my top choice for stays in Sault Ste Marie. The rooms are spacious, and I never feel like I am tripping over my family.

Very family friendly. Free breakfast and lovely restaurant for dinner as well

Love this hotel! Staff are always friendly and accomodating. Pool and sauna are excellent (saltwater). Rooms are clean and spacious, and breakfast in AM is best continental breakfast ive had in any hotel! Bowling behind hotel was a hit with my kids, and in house pizza restaurant has best pizza and wings!!! Highly reccomend!!

Jonathan at the front desk was great and accommodated my request to be near my family. Thanks for being for quick at check in and efficient!

Staff at this hotel are very nice, they upgraded my first night stay from a standard room to a family suite with bulk beds as a surprise, which made my kid so excited. This hotel is also clean, quiet, easy parking, breakfast is also good and included with the stay. It locates right beside hwy 17 so very convenient when you travel.

We have stayed at Quattro a few times in the last couple months and our whole family loves the hotel. The large family suite is our favourite and we can’t wait to stay there again. My only complaint is that the hot tub has been out of service for awhile. But I remain hopeful they’ll get it running soon! The breakfast is awesome. My kids thought room service pizza was amazing!