Coast Capri Hotel

I keep going back to the Capri because of the over-the-top service. The front desk staff makes me feel like family every time.

The service at this hotel is top notch. The hotel may be slightly dated and the standard rooms are small, but the people at the hotels made our stay very relaxing and enjoyable. We spent most of our time by the outdoor pool, which made us feel a bit like we were in a resort. We ended up extending our stay for an extra night on a sold out week, but the hotel was able to accommodate us. Everyone from the front desk staff to the servers at the restaurant (and poolside) and even the house keeping and maintenance team were so kind and understanding. My family and I will definitely be staying here again.

My kids and I loved staying here. Was so nice and clean. Will definitely stay there again if I can find a discount!

It was more or a less a comfortable stay near the completion of week long family vacation. However, I see the Sofa bed we were given was a bad option (even though, it was my mistake to not notice it while booking the room). The mattress was so hard to sleep on that my knees and back were hurting by the morning. I don't understand why a property with such a huge facility and everything else in place failed to provide Microwave in each room where smallest of the motels are providing it now a days. We had to sort of line up somewhere in the lobby to warm up some late night food for our children. The room wasn't big enough for a family of 4 (2 adults and 2 children). I suggest not to put them as available options for guests with headcount as ours It makes you walk and stand on each other as there not much space to pace around. Also, do something to inform your other guest to close the curtains when they want to get intimate, particularly when you accept children and toddlers as guests at the property.

The toilet seat in our room was damaged. We paid extra for a poolside room for our grandkids and the gate was screwed shut so you actually did not have pool access. Definitely overcharged for the experience.

The liquor permit is terrible. Long weekend and last call was at 9:30 on a Friday. No drinks at the pool. Are you kidding me? Sat in the lounge on Saturday and listened to the bartender talk about how he had smoked a joint before work and the staff mock different people who had asked for certain amenities.

I thought the hotel in general was great! It was our first time staying here. The only comment that I could make for an improvement would be is that if the hotel knows that 4 people are staying in a room (family), could we please have 4 towels left in the bathroom for showering. All in all a very minor complaint!

I chose this property as it was a convenient location. I found the other guests on our floor rude, doors slamming at night for a few hours, kids running up and down the hall. I had a pet, you would not have known that but the people across from us didn’t contain the barking of their pet at night.

Loved the larger pool with a family atmosphere. Poolside drink service &food options were a nice touch. Location was convenient, just off the main road. Close to downtown, lake & mall. Room was clean, nice linens and amenities.

Hotel staff and management do all the little things that make you feel special ie: hand written welcome card , pool is very nice also , though a little more supervision of children running and jumping in pool would be welcome , but overall i will make this hotel my go to place in kelowna