The Sidney Pier Hotel & Spa

This might take the cake for the worst service I’ve ever received at a hotel. Had my partner surprise me before my big half-Ironman, got her all checked in, got her a key card, a parking pass, all that stuff. I called it an early night and she hung out with some family friends. When she arrived back at the hotel, her key card didn’t work, as it was activated for the wrong room. When talking with the front desk, the woman that checked her in didn’t put it down anywhere, so the night worker thought she didn’t belong there. Since she didn’t want to call or knock to wake me up because of my big race, she was told to sleep in the car!!! SLEEP IN THE CAR?!?!? What a suggestion. 100% the fault of the lady that checked her in incorrectly. A little bit of the fault for the man who didn’t believe her key card, her parking pass, knowing who was in the room, everything else to know she wasn’t a stranger. Again, probably the worst experience I’ve ever had at a hotel. Hope they see this and reach out. I’ll update if so…

We had a great experience with our kids. Staff was really prompt. The room was spacious. In-room amenities were super. The restaurant downstairs has amazing food. We did not try the spa service. Will definitely reconsider for next trip. Really relaxing stay