Sandman Signature Sherwood Park Hotel

I'm really glad we found this gem. We have been staying here for quite some time now and loved every stay! Located in a not too busy area but very close to the highway. My kid loves the waterpark too! Very clean and spacious rooms always!

Large clean rooms. Great pool and waterslide for kids

We had loud noises all night we didn’t sleep well two out of the three nights we called the front office and it still didn’t stop kids in the pool up till 11 at night so we couldn’t go in the hot tub and there was running around in the hallways above us, it was a terrible sleep not a great experience

Staff was very accommodating and helpful when there was a small issue with kids running the halls. They didn't ignore it. Addressed the issue professionally.

Kids running up and down the halls on our floor, and the one above us. Staff could see them through the lobby windows to the second floor, but didn't say anything to them until we phoned. If you charge the money you do for a room I expect to be able to enjoy the space without kids running and screaming up and down the halls.

The challenge I had was what a European room was (my error). Why there are rooms without doors for the bathroom; I had no idea it was a thing. When I booked I saw a king size bed and pull which was exactly what I needed. The sliding door to the toilet area, also really didn’t in fact “close” (big gap from door to wall where you would essentially see the person in the bathroom). When I checked in the staff member asked if I was okay with a glass shower to which I said yes as my kids didn’t need a tub. That said, I was checking in with my two kids (including my 12 year old son). To say having a shower in the middle of our room was a challenge was an understatement. The staff that asked really didn’t explain what I was in fact getting. Great location for what we needed, but the whole bathroom thing was enough to unfortunately turn us away from this location for future stays.

Great suite with kitchenette! Perfect for families

Our room was next to the front desk. It was great until people began filling the lobby for check in after us. We could hear it all, people were vocal about the wait and service. The second day of our stay our flush mechanism on our toilet broke. The solution was a 3 hour wait for a new room, not get someone to fix it quick. Again we could hear people checking in becoming angry because rooms were not ready. After 3 hours it became frustrating. At that time we were asked to continue to wait for a room with a functioning toilet. We were offered excuses of housekeeping is so busy cleaning all the rooms and we have all these people to check in. It was ridiculous to expect a family that already been patient and kind to wait any longer. I’m pretty sure a functioning toilet in your room that you’re paying for is a reasonable request. The lack of sufficient staffing isn’t our fault as a paying customer nor is the lack of available maintenance.

We always love staying here. Everything is always clean the Chop is amazing. The pool is excellent for the kids.

This hotel is very conveniently located if you’re wanting to stay out of downtown Edmonton. It has everything we need, beautiful suites and pool for the kids - perfect having Chop restaurant attached. Anything you need is within 25 minutes drive, even Edmontons downtown core. We will continue to choose the Sandman Signature for future stays.