Paradise Inn and Suites - Redwater

Paradise Inn and Suites Redwater AB May 2024 We were evacuated due to the Fort McMurray wildfire. We had to PAY upfront for the room. They do not do pre -authorizations. We had to pay from Tuesday till Monday upfront because they would not let us extend a day at a time. The evacuation ban was lifted on Saturday and we could go home. The hotel refused to refund any money for the 2 extra days that we did not use the room. Several families were in the lobby in the same situation. It is not their policy to refund under any circumstances. In my opinion this is insensitive and unprofessional to take advantage of family’s in a situation where they are displaced and having to pay out of pocket for an uncontrollable event.