Windsor Plaza Copacabana

The check in was easy and fast. The room did have a good air flow on the A/C and we had to call maintenance. Also, it was very annoying not being able to have friends or family over. Also it would be easier and faster getting the towels at the pool on the rooftop instead of having to go to the front desk to pickup and drop off the towels.

This is 2023, going to Rio with my family after long time of pandemic. I have mixed feelings about my stay; some of the personal were very friendly and performed a superb service – e.g. valet drivers, cleaning lady, waiters. The breakfast was very rich in options and taste, with a few exceptions (bacon was OK). There is a lady at the door checking if the guests are taking food off the breakfast area. The room was small – when one person was standing between the bed and the small table, the other person could not cross to the other side of the room. There was no microwave or coffee machine; only a frigobar. Bed was clean and comfortable; tiny bathroom (no bath). The service desk was not well prepared nor professional at times. I saw 2 men complaining about work/workers in front of the customers. I had requested 2 rooms interconnected 3 months ahead (and again 2 weeks ahead) and their response was it had to be done on arrival upon availability. Upon arrival I was told it had to be reserved previously. (>_<) The small gym equipments were few, old, some were not working and their AC unit didn't work. I went to the bar (close to the gym) to request for maintenance and had an employee displeased into helping me to get the equipment working. The pool area had a nice view, although the water was not heated and it's a chilly windy area between a mountain and the shore. Parking was expensive, but always available. The distance to the beach is not the best for family with small kids.

This is definitely not a 4 star hotel. Our stay was simply ok. We were expecting a 4 star hotel. Upon arrival they had given our bigger two bedroom family room that I had reserved to another guest despite the fact that I had paid extra for the family room upon my reservation from the United States. After getting upset, they offered me two connecting regular rooms to make up for their mistake. This is the first time in history that I have paid for a type of room to be given a lower category room upon arrival. It was very disappointing and frustrating to say the least. Aside from this, this hotel is a 3 star hotel in every way. I believe if you go to this hotel expecting a 3 star hotel, you will be less disappointed. The rooms are very old. There was nothing special about it. On the other hand, it was fine. But when you book a hotel expecting 4 star quality and then get this, it is a great disappointment.