Royal Rio Palace Hotel

Good breakfast & nice playpark for babies/toddlers

The hotel is very old and lacks maintenance on many ends. You see things falling apart everywhere. The overall hotel is more like a 2/3 star hotel by western standards. Location is good just 2 blocks from the beach, not too loud and safe. The staff was also helpful when we approached them. We didn’t have a problem with our toddler at all. Nevertheless, I wouldn’t come again since the hotel is very old and not so clean (we had 2 cockroaches in our room).

Location is good. On entrance appears great. However. we were on the 6th floor where you have to pass stairs. With a buggy/stroller and a baby this is far from practical. Room was on the small side for 2 people and a baby. Breakfast was good, can be quite busy. The elderly Portugues gentleman that appeared to be the manager of this section was quite rude to my partner with our baby. I have visited Rio quite a few times and we wont be returning to this hotel.

Best aspect of the hotel is the complimentary breakfast which includes numerous options to suit any palate. The building is old and in need of many repairs. My family was stuck in the elevator on two occasions (first time for almost 2 hours). There was one elevator out of service for the majority of my 10 day stay. My shower hot and cold controls did not work resulting in my wife and 6 year old almost getting scolded on the first night. Repairs conducted by hotel staff afterwards barely fixed the problem requiring the temperature controls to be reset consistently throughout shower. Minibar only had water inside and remote control for tv had dead batteries. They were never replaced even after a couple of assurances from hotel staff. Building air conditioning stopped working on my second last day and was not fixed before my check out. Doormen and cleaning staff were very polite and helpful. The gym has about 6 treadmills and one recumbent bike. 4 of the treadmills did not work and the bike vibrated too much while peddling to use for more than a couple minutes. Al of there cardio equipment needs to be replaced. There was no microwave in the rooms or building for guest use so heating leftover food was not an option. There are many restaurants, cafes, shops and grocery options within walking distance, it to mention the famed Copacabana beach which is very convenient.

The pool is good. Has a kids play area. Average gym area. But the street noise is very loud. They charge money to watch your bag between checking in/out, which I’ve never heard of. Beds are old and a bit uncomfortable. But still not a terrible hotel. Very busy. Not too bad for the price.

Good for families but needs better attention in front desk

This place is way over crowded, 1h long line ups on the wknd for check-in and for breakfast. If you arrive at 9am for breakfast there is no place to seat and you to to wait. Very noisy hotel and kids screaming everywhere. Also doors have no insulation so you wake up from the slightest noise in the corridors, or even running water from next door room. Cheap price but poor service. Also, do not get the room of the last floor, 18th floor, since it is next door to the kids playroom, gym and pool (all on the same 18th floor). The staff is very kind and friendly! But hotel administration is "lacking"

Absolutely the best!!! I went on a family trip, there was 14 of us including teens, elderly and children. The hotel is a couple blocks from the beach, we feel extremally safe walking back and forth even at night, we also found the buss station to go to the mall and the Cristo Redentor, dozens of stores, pharmacies, bars around the hotel. The staff is amazing the breakfast is excellent, the top pool is breathtaking. The only reason that I might not come back is because I love to try different hotels when I travel, but I always look for the reviews, so I really hope that this review helps your decision because you will not regret. THE BEST!!!!

The service by the staff is great, they are attentive and accomodating, the AC while loud is strong. The state of the hotel though is rough; leaky faucets, old useless mirrors on the vanity, their linens smell of mold or smoke, the light fixtures have paint on them, the walls are poorly patched and have gaping holes from prior fixtures, some of the plates in their dining hall are chipped and should be recycled, the elevators are incredibly slow. Despite this, for the price point and location it is agreeable, but almost anywhere else in the world this is a 3 star hotel at best. Seems incredibly kid and lbtq+ friendly.