Grotto Bay Beach Resort

Great stay. Cameron my son for four days. Perfect for families. Food was great. Service was excellent! The hotel needs some updating in some areas but that didn't bother us. Would go again!

For the most part. We enjoyed everything. We have been there before so we wanted to go with our children. A few upsetting issues. The ice machine didn’t work I’m our bldg nor any of the bldgs next to us. I’m not going to walk around the whole complex looking for ice each night to have a night drink. Another issue was the towels at the pool. Oh boy. 1 day we went the whole day without towels and the others not so great. The staff was amazing all around. The beach front is great. The rooms were great ( except no ice. Obviously you see that upset me. I still don’t see how that is possible. The blue hole was awesome and I’m so glad they were on the property The buses schedule was crazy odd at the resort and hoping to get one in either direction. We waited with many tourist and countrymen and women for buses at NIGHT and some never came or drove by. One lady who lived there said she knew the driver and would report him. So we took taxis for the most part. Oh well. Look not everything can or will be perfect. It was a great trip overall.

I thought the food was amazing but disappointed the Sunday brunch is not included in all inclusive. Prefer more night life although JD Bubbles ( DJ) was fabulous. occasionally ran out of towels at the pool so grab them early. Beach was beautiful and water float was a hit with my kids. Loved that all inclusive included kayaking, paddle boarding and use of water floats. Wish there was bar service on the beach. Loved swimming in the caves,

Pros: The property is located on a small but beautiful beach that has a floating, inflatable play area for kids during summer months. My kids ages 11 and 12 played there for hours each day. They loved it. Staff is friendly. Hotel is a 5 min walk to Swizzle Inn restaurant (great food) and Crystal and Fantasy Caves. The swimmable cave on property is amazing!! Breakfast was great. Cons: walking to pool/beach or pretty much anywhere on property is long and requires going up and down many steps. This is not for anyone with mobility issues. I wish the pool was bigger. The indoor bar is very small for a resort. Dinner portions at Hibiscus were also very small. On hot sunny days it was difficult to find beach chairs. There are no shops within walking distance and cabs (and everything else on the island) are expensive. Overall we had a good time but wish they had more evening activities within the resort. Perhaps shows, game night, bigger bar area with music,etc. If you want to relax and unwind this is a great resort. If you want a little more action or want to be able to walk to restaurants and shops then you might want to go somewhere else.

Very nice property - great ocean front, especially for younger kids with good waterfront activities. Kitchen staff and waiters good. Bar staff not as pleasant.

My “deluxe ocean view room“ was a first floor room with a view of the maintenance shed and a few steps away from the corn hole yard which was actively being used. The front desk told me that I had to rent a “higher tier room” to actually see the ocean. I certainly would have if the Expedia description was truthful, and described these as resort/game lawn view rooms (and didn’t have a picture of a balcony overlooking the ocean attached to it)! We rented a total of three rooms across my family. All rooms were dated and dirty with brown stains on the walls and drapes and oily stains on the flooring. The walkways were littered with dirty dishes throughout the day. All of the exterior walls had chipping paint, and the floors leading to the rooms were filthy. The front door staff was very kind, but the bartender and host/hostess to the two restaurants were simply hostile. Every drink order or request for a table seemed like an unbearable chore. The manager “refused to believe this“ in spite of the fact that eight of us were present for it and endured it throughout the trip. We were told there was a “semi formal dress code“ for the dining/bar area, yet the same space was filled with shirtless, shoeless drunk teenagers our first night. There were no pool or beach towels available our first day there as wet, dirty towel littered the pool/beach area. Finally, ROACHES in our room. I could not wait to leave.

Excellent bay for swimming and playing. Could use more chairs by the beach and towels by the pool. Overall I would happily recommend to anyone, especially families.

Great family vacation and wonderful place to stay with kids.

The staff at Grotto Bay was top notch. The all inclusive is worth the cost for sure. The grounds are well kept with the exception of a walkway that needed some repaving. The one thing that maybe we would have liked to see was some activities after dinner. Seems like this place is geared more towards families as everything was geared towards daytime usage.

My family stayed at Grotto Bay Beach Resort for three nights. The resort was clean, quiet, and beautiful. My family loved the private beach, swimming pool, & local wildlife in the area. Several staff there made our stay feel special. A sweet girl named Sienna always greeted us with a smile and was attentive with our questions. We often saw Wilfredo and Raymond as well. They were also very friendly and helpful. On our check-out day, our flight home got cancelled due to bad weather. The airport staff told us that our flight needed to be re-scheduled the next day. We had already checked out before we left for the airport, so my family and I scrambled back to the Resort to book a room again. Unfortunately, there was an influx passengers from our cancelled flight already booking rooms there. So when we arrived, the front desk told us all rooms were already booked. This made us panic, but thankfully Raymond saw us again and asked his manager, Peter, to help us, as we were not walk-in customers. We only left the resort a couple hours ago. Peter kindly accommodated an available room for us to stay in for one night. The front desk should have initially done the same so that we didn’t have to panic, but nonetheless, we thanked Raymond and Peter for going the extra mile to help us and set things straight. We hope to return to Grotto Bay Resort again some day when the weather is a little less rainy, as they made our stay in Bermuda extra special. Thank you!