Le Méridien Wien

Check in took an eternity (despite the fact that we provided all passport details etc by email on their request ahead of time). The rooms were assigned, but not ready (that's ok cause we were a little ahead of check in time). But then an hour AFTER our check in time - it still took a while to make us keys (why??). We had a toddler, a stroller, lots of heavy luggage, we were exhausted after a long trip - they saw it. And they put us in the furthest rooms on the floor far from each other with multiple flights of stairs between our rooms. Worst thing - they didn't even tell us that there were stairs between rooms on one floor (we would have left suitcases in a storage room)! No help at all (how many stars does this hotel have?)! We needed a blanket - I had to come down to reception to ask for it 3 times (about every hour)! Every time I was told "you'll get it straight away" from different receptionists - the blanket never happened! All looks good and new. But shampoo dispenser didn't work (discovered after hair was wet) and lamps in the room made sudden loud clicking noises and ruined our night. Water pressure in the bathroom was very poor. - All of that is really frustrating, but all is understood and excused IF stuff at the hotel care and at least try to help. They don't give a sh*t and won't do anything for you.

My family and I spent a week at Le Méridien Vienna for vacation... It was wonderful! The hotel is conveniently located to many great sites and restaurants. The staff of the hotel are so kind, especially Roula who works at the breakfast area. We would definitely return to this hotel again.