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Pan Pacific Melbourne

5 star hotel
Kids stay free
Connecting rooms
9.2/10 Wonderful
(1006 verified Hotels.com guest reviews)
See verified family reviews (9)

generated by AI based on family reviews

Overview

The Pan Pacific Melbourne offers spacious rooms perfect for families, with some even including bathtubs for children. Families will appreciate the excellent restaurant with a kids' menu and the efficient check-in process. While some reviews mention issues with room views and inconsistencies in service, the overall experience is largely positive, with many guests praising the friendly staff and convenient location. The hotel's proximity to attractions like Marvel Stadium and the Yarra River makes it a great base for family activities.

Guest highlights

The restaurant's kids menu and the overall high quality of food.
The friendly and helpful staff throughout the hotel.
The spacious rooms, comfortable beds, and efficient check-in process.
The convenient location, allowing easy access to attractions like Marvel Stadium and the Yarra River.

About the hotel

A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a snack bar/deli, a 24-hour business center, and a coffee shop/cafe are onsite.

Nearby attractions

Located on the riverwalk, Pan Pacific Melbourne is in Melbourne Central Business District neighborhood and is connected to a shopping center. Melbourne Arts Centre and Princess Theatre are cultural highlights, and travelers looking to shop may want to visit DFO South Wharf and Melbourne Central. Traveling with kids? Make time for SEA LIFE Melbourne, or check out an event or a game at Rod Laver Arena. Spend some time exploring the area's activities, including outlet shopping and golfing.

Popular amenities

Family friendly

Babysitting (surcharge)
Grocery/convenience store
Highchair
Laundry facilities
Mini-fridge
Snack bar/deli

Wifi

Available in all rooms: free wifi and wired internet
Available in some public areas: free wifi

Food and drink

1 bar
1 restaurant and 1 coffee shop/cafe
24-hour room service
Buffet breakfast available for a fee 6:30 am–10:30 am on weekdays and 6:30 am–11:00 am on weekends: aud 44 for adults and aud 19.50 for children

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services

Accessibility

Accessible bathroom (select rooms)
Grab bar near toilet
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Stair-free path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness center
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

Things to do

24-hour fitness center
Shopping
Shopping mall

Outdoor

Terrace

Conveniences

Atm/banking services
Ballroom
Elevator
Free newspapers in lobby
Front-desk safe
Grocery/convenience store
Water dispenser

More

Smoke-free property

Nearest Airport

Airplane
Melbourne Airport
19 km from this hotel
map

Reviews that mention...

Family Reviews

for Pan Pacific Melbourne
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

9 reviews

Review data

5 star reviews

67%

4 star reviews

11%

3 star reviews

22%

2 star reviews

0%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Pan Pacific Melbourne

Latest reviews (9)

S

Steven

28 Dec 2023 - 1 Jan 2024
reviewed on hcom

4 out of 5 stars

stay druing new year in Melbourne. clean and good service. nice and professional staffs. only downside is no swiming pool for kids.
F

Feng Xian

28 Dec 2023 - 31 Dec 2023
reviewed on expedia

3 out of 5 stars

We booked the Family Queen Room (with bay view stated in the room description), but when we got to the room at around 3:15pm the window was overlooking the busy highway bridges and the roof of other buildings. We called Reservation, they said the bay view pic was for advertising purpose only; and didn’t explain about how the description was misleading. Eventually they agreed to swap us to the King Room with the bay view, told us to wait in the room and someone will bring the new room key cards to us; waiting for 20 mins, we ended up going down to the lobby ourselves with all the luggages and a baby at 3:50pm. The table and chair were very dusty, we stayed for 3 nights; bathroom floor towel was never replaced, did not refill the tissue box, no teaspoon, floor was not vacuumed. Only thing housekeeping did was replacing the bath towels, bed sheets and emptied the bins.
S

Shiraz

11 May 2023 - 14 May 2023
reviewed on wotif

5 out of 5 stars

If you have a car, Pan Pacific is the best hotel to stay in Melbourne. Good view, DFO shopping downstairs, car parking for $24 per day. Bath tub was available for children. It may little bit of walk to city but it didn't bother us. I will stay here again if I need to go back to Mlebourne
S

Stephen

22 Apr 2023 - 26 Apr 2023
reviewed on wotif

3 out of 5 stars

Its a great spot for mine, easy access from airport off freeway. Doesnt have the city hustle and bustle. However a number of issues I have worked out staying here 5 times now. Staff are terrible, not rude just everyone seems to have no idea how to do their job. Check in and out always slow and awkward, room service is either a lottery - cant work out how they do it. No one smiles and says hello. Its like a uni project of young kids starting out with no one training them. Why do I come, high floor room over looking the city and yarra is beautiful, large windows, soft bed and big bathroom. Shame they cant manage it correctly and maximise the value!
d

david

22 Apr 2023 - 23 Apr 2023
reviewed on wotif

5 out of 5 stars

The hotel was perfect. Staff were friendly, location great and facilities at the hotel fantastic. Could not fault a thing. Would recommend this hotel to family and friends
G

GRANT

21 Oct 2022 - 22 Oct 2022
reviewed on wotif

5 out of 5 stars

Loved our stay at the Pan Pacific.. Room was fantastic and spacious for 2 children and 1 adult. Balmain toiletries were a plus. Great staff, we did valet parking and breakfast for 3 for $87. Perfect location for the kids too, we walked to Marvel Stadium and enjoyed scootering along the Yarra.
K

Kylie

5 May 2022 - 7 May 2022
reviewed on wotif

5 out of 5 stars

The process of booking and checking in was very efficient and everyone was lovely to deal with. We will be back and I have recommended it to my family and friends.
A

2 Feb 2024 - 3 Feb 2024
reviewed on hcom

5 out of 5 stars

Our stay at Pan Pacific was amazing. Lovely friendly staff who went out of their way to make our visit perfect, the hotel room was clean, comfortable and the perfect base for our family holiday and the food at the restaurant downstairs was next level!! Dinner was just 10/10 and my daughter enjoyed the kids menu plus the activity book and pencils she received. and the buffet breakfast had everything you could ever think of and my daughter says the scrambled eggs were the best she's ever had.
A

8 Mar 2019 - 9 Mar 2019
reviewed on expedia

5 out of 5 stars

It was great, beds were comfy. Blackout blinds ensured we weren’t woken up by the sun. The only negative was there were no family rooms with a city view and my daughter loves the city view but other than that it was great
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