Novotel Melbourne Central

The location of property is down a busy tight lane with no parking. The room itself was small and tight for 3 people (2 adults and a child) There is no “in room guide” as such to hotel services or facilities, the option on our tv was a blank screen, so we could not see any features of the hotel. The in room dining (room service) was limited and we chose Uber eats over this option. I spoke to the concierge about booking parking as I was hiring a car on the Saturday and they stated it wasn’t required to book and I would be fine to bring it in, when I arrived with the car 24 hours later I was turned away and had to find other parking, which, as a tourist in an unknown city was stressful and time consuming and blocks away, when I vented my frustration to the concierge he just shrugged it off as if it was my fault. The rooms are not quiet and you can hear your neighbours coming and going. Overall this hotel would be fine for a business trip but it’s stressful and unaccommodating for young families, and I wish I had someone tell me this prior.

Woefully understaffed, long queues to check in, non-existent housekeeping. The bathroom may as well be in the bedroom, with no privacy. Overall, a really disappointing stay, and the first hotel in Melbourne I have ever encouraged friends and family not to stay at.