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Shangri-La The Marina, Cairns

5 star hotel
Connecting rooms
8.8/10 Excellent
(1009 verified Hotels.com guest reviews)
See verified family reviews (9)

generated by AI based on family reviews

Overview

Shangri-La The Marina, Cairns boasts a fantastic location right on the marina, providing scenic views and easy access to restaurants and tour departures. Families will appreciate the great pool area, perfect for relaxation, and the amazing buffet breakfast that's a hit with kids. While some areas of the hotel may show their age, the friendly and efficient service consistently receives high praise. The hotel's proximity to attractions and amenities makes it a convenient base for exploring Cairns.

Guest highlights

The amazing buffet breakfast
The great pool area, perfect for relaxing
The spectacular marina views
The friendly and efficient service

About the hotel

This hotel features an outdoor pool, a restaurant, and 2 bars/lounges. WiFi in public areas is free. Additionally, a fitness center, a poolside bar, and a snack bar/deli are onsite.

Nearby attractions

Located on the waterfront, Shangri-La The Marina, Cairns is in Cairns Central Business District neighborhood and is connected to a shopping center. While the natural beauty of Cairns Esplanade and Centenary Lakes Botanic Gardens can be enjoyed by anyone, those looking for an activity can check out Reef Fleet Terminal. <br>Traveling with kids? Consider ZOO To You HQ Wildlife Discovery Centre and Esplanade Lagoon. Discover the area's water adventures with scuba diving and snorkeling nearby, or enjoy the great outdoors with mountain biking and ecotours.

Popular amenities

Family friendly

Children's pool
Fence around the pool
In-room child care (surcharge)
Laundry facilities
Outdoor pool
Refrigerator
Rollaway/extra beds (surcharge)
Snack bar/deli

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi

Food and drink

1 restaurant and 1 coffee shop/cafe
2 bars/lounges and 1 poolside bar
Buffet breakfast available for a fee daily 6:30 am–10:30 am: aud 35 for adults and aud 17.50 for children
Coffee/tea in common area(s)
Room service available

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Wedding services

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Wheelchair-accessible parking
Wheelchair-accessible path of travel

Things to do

Children's pool
Fitness center
Outdoor pool
Private picnics
Shopping
Shopping mall

Outdoor

Garden
Picnic area
Pool sun loungers
Pool umbrellas
Terrace

Conveniences

Atm/banking services
Ballroom
Elevator
Front-desk safe
Gift shop/newsstand

More

Designated smoking areas
Romance packages available

Nearest Airport

Airplane
Cairns International Airport
5 km from this hotel
map

Reviews that mention...

Family Reviews

for Shangri-La The Marina, Cairns
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

9 reviews

Review data

5 star reviews

67%

4 star reviews

11%

3 star reviews

22%

2 star reviews

0%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Shangri-La The Marina, Cairns

Latest reviews (9)

A

Arlene

9 Apr 2024 - 13 Apr 2024
reviewed on wotif

3 out of 5 stars

We selected this property for its proximity to the marina as our plans included an excursion out to the Great Barrier Reef. We selected a room with a view of the marina. It was fabulous to awake to the sunrise with the boats in the foreground. However, there was alot of pedestrian noise in the evening until very late. The hotel is an easy stroll in to town and to the walk along the promenade. There are many restaurants located right beside the hotel. We did try to use the pool on two occasions, just before dinner and and again after dinner. However, we found that the pools were filled with children , having lots of fun, but causing nearby adults to be splashed. A heads up. The hotel has a beautiful foyer . Front desk staff were very friendly and helpful. We did notice that the hotel rooms and hallways were a bit dated and in need of updating. We were disappointed with the shower in our room. There were several areas of black mold on the grout. When we turned on the taps , the fixture was rather loose and it felt as if it might break off. Overall, the location was scenic and it fit the bill for a 3 night stay.
S

Sarah

2 Jan 2024 - 3 Jan 2024
reviewed on wotif

5 out of 5 stars

Staff were extremely helpful and friendly. The facilities were fantastic and caters for both couples and families.
C

Christina

16 Oct 2023 - 21 Oct 2023
reviewed on wotif

5 out of 5 stars

Amazing location, needed more employees around the pool bar, complex a little bit dated However can’t beat the location or the service! Better shops would have been nice. Buffett breakfast was amazing, kids loved it. Very friendly staff.
B

Bianca

29 Jun 2023 - 1 Jul 2023
reviewed on wotif

4 out of 5 stars

Service was excellent. Very family friendly
M

Melane

1 Apr 2023 - 6 Apr 2023
reviewed on wotif

5 out of 5 stars

Beautiful property in the best location- on the marina front close to restaurants and tour departures. Service was very efficient and friendly. Pool area was great for lounging and for families.
K

Kristine

22 Mar 2023 - 24 Mar 2023
reviewed on wotif

3 out of 5 stars

Wouldn't say it was 5 star... cupboard was broken in our room. No microwave for heating basics. Would think that they would hire out pushers for guests with baby and small children. No business underneath in mall all closed. Would not stay again or recommend
R

Rebecca

19 Jan 2023 - 23 Jan 2023
reviewed on wotif

5 out of 5 stars

Room 2098 was very noisy being right next door to the sliding door enterence…however the view of the marina was spectacular. The kids room was great, suggest moving the table tennis table inside as well
B

Bhaskar

Invalid Date - 23 Dec 2022
reviewed on wotif

5 out of 5 stars

Must stay hotel in Cairns. 5 mins walking distance to almost everything…food, pool, boardwalk, Ferris wheel for kids…15 mins to airport. Super friendly staff and amazing rooms with views
M

Marie

31 May 2022 - 3 Jun 2022
reviewed on wotif

5 out of 5 stars

Great location, not overrun with kids
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