The Westin Brisbane

Beautiful clean hotel, lovely staff, fantastic services. Great location for both the city and Southbank. Stayed 4 nights as a family with 2 kids. Could not fault the hotel, would definately stay here again

Booked for an event for a family of 5 2 adults 3 teenagers Room had 1 bed 1 bathroom And double sofa (not setup) Apparently that’s sleeps 5 people Paid a premium price And not enough beds for everyone teenager expected to share a double sofa

Close to CBD shopping , room always clean, friendly staff happy to assist with all requests. Draw back was pool access too many unsupervised children jumping & screaming in the pool whilst trying to relax. Badly behaved children made this part of the experience less than desirable. Washing machines noisey in early hours when we were trying to sleep

The concierge staff, front desk and Room Sercive staff were excellent. Our room was very modern with quality appointments and clean. Breakfast in the Club Room was a god send as the main restaurant was noisy and jam full. The swimming pool and swim up bar on a Saturday felt like a Bali club. Over run with noisy kids, every lounge, seat and possible space occupied. It felt way over capacity and the poor staff looked exhausted. We left them to it and exiting the hotel for the afternoon. Sadly, the hotel does not serve cocktails at 9pm because they were expecting to get busy - even though there were 3 behind the bar of which, 1 barman was polishing glasses and the other was cleaning the coffee machine. For a quality hotel chain, this was unexpected and very disappointing. For this reason, I would pick another hotel next time.

Fold out couch bed was not suitable for the children, option to watch Netflix worked temporarily, they really need to upgrade their tvs for easy streaming options. Other than these, great hotel, and buffet breakfast and pool were both lovely.

perfect mini break with kids after finishing school. room service was delivered in a nice way.

My children loved the pool and a plenty of swim towels to use. The gym was also very clean and free cold water bottles to drink. Overall, i would definetely come back next time.

Great service from reception checking in and out. Also worth to get the buffet breakfast thank you for making my 2 boys babycino's

My family stayed at The Westin in club room (2 double beds) for 3 nights from 12/28 to 12/31. The hotel was conveniently located in the heart of Brisbane for sightseeing and shopping. First, the good points. Our flight was delayed, and we had to check in at 3am. However, the front desk staff was very sincere and concerned about my family. The room was new and same as booked. Towels and sheets were clean every day. The staff in the club room and the front desk was always friendly and helpful. When we had a little concern in the club room about coffee, boiled water or food, they approached us and immediately and kindly responded. When I needed something in our room, they brought them very quickly. Next, I will describe the bad points. There was a sand-like substance on the floor, which was not cleaned until the end of the stay. The electricity was suddenly cut off once a night, but it was restored immediately. When we took a shower, we found a small amount of backflow from the drain, which was a little troubling. The hotel staff was excellent, very sincere and helpful. The facilities and cleaning were generally satisfactory.

Other than check in we had a fantastic stay and I’d recommend. The hotel is very up market, comfortable rooms etc. The pool was great and my two under 5s enjoyed playing. There is a pool bar and there were pool side parties on two days we stayed - if this would bother you then not for you! We were fine and enjoyed the atmosphere. Breakfast was advertised as “light” but it was more than adequate. Great location for walking the city. Check in was unclear, we arrived early, not expecting our room to be ready but it was unclear how long the room would be and no one helped us with what to do with bags, children etc. in the interim.