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Mercure Charlestown

4 star hotel
Kids stay free
Connecting rooms
8.2/10 Very Good
(1001 verified Hotels.com guest reviews)
See verified family reviews (5)

generated by AI based on family reviews

Overview

The Mercure Charlestown is a great option for families. Guests consistently praise the spacious rooms, delicious food (particularly the breakfast buffet and room service options), and the friendly, helpful staff. The hotel also features a swimming pool, though availability may be subject to booking. Families appreciate the overall cleanliness and comfortable beds.

Guest highlights

The spacious rooms and comfortable beds
Delicious food, especially the breakfast buffet and room service options
Friendly and helpful staff
Clean and well-maintained hotel

About the hotel

This smoke-free hotel features an outdoor pool, a restaurant, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, a coffee shop/cafe, and conference space.

Nearby attractions

Mercure Charlestown is located in Adamstown Heights, a neighborhood in Newcastle with good shopping. Westfield Kotara and Charlestown Square are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Banksia Reserve and Carbeen Street Reserve. Looking to enjoy an event or a game while in town? See what's happening at Newcastle International Hockey Centre or Hunter Ice Skating Stadium.

Popular amenities

Family friendly

Cribs/infant beds (surcharge)
Laundry facilities
Outdoor pool
Refrigerator
Rollaway/extra beds (surcharge)
Snack bar/deli
Soundproofed rooms

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi

Food and drink

1 bar
1 restaurant and 1 coffee shop/cafe
Full breakfast available for a fee weekdays 6:30 am–9:30 am: aud 20-27 per person
Room service available

Guest services

Concierge services
Daily housekeeping
Dry cleaning service
Front desk (limited hours)
Laundry facilities

Accessibility

This property does not have elevators

Things to do

Outdoor pool

Outdoor

Garden
Terrace

More

Smoke-free property
Tv in lobby
map

Reviews that mention...

Family Reviews

for Mercure Charlestown
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

5 reviews

Review data

5 star reviews

60%

4 star reviews

40%

3 star reviews

0%

2 star reviews

0%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Mercure Charlestown

Latest reviews (5)

R

Richelle

30 Jan 2023 - 1 Feb 2023
reviewed on hcom

5 out of 5 stars

It was family friendly and the buffet Breakfast was great. Friendly staff.
G

Glennford

Invalid Date - 27 Dec 2022
reviewed on wotif

4 out of 5 stars

I like the cleanliness and the staff is very accommodating, though we didn't use the pool because there is a time for availability but it's fine... And there is a snacks and drinks inside the room that you can buy in case you feel hungry or thirsty. Thank you ... We enjoy our family vacation...
T

Tara

Invalid Date - Invalid Date
reviewed on wotif

5 out of 5 stars

I was a little apprehensive about our stay given some of the reviews I had read but honestly this hotel was really lovely. Our room was clean, tidy and spacious. The beds were comfortable, the bathroom was spotless. My kids swam in the pool and we enjoyed dinner and breakfast in the restaurant, the food was delicious. The staff were friendly and helpful and the hotel smelt like clean, fresh laundry. No issues with anything at all, recommend for families. Thank you for a thoroughly enjoyable overnight stay.
Z

Zoe

8 Jul 2022 - 9 Jul 2022
reviewed on wotif

5 out of 5 stars

Great hotel. Very family friendly. Staff were very friendly and happy to help with whatever!
A

Alexandra

17 Jun 2022 - 18 Jun 2022
reviewed on wotif

4 out of 5 stars

Hi Guys! We loved our stay at the Mercure! The perfect weekend getaway. We thoroughly enjoyed our spacious Privilege room, and were very pleasantly surprised by the spa! We had dinner in the restaurant, which had lovely soft lighting and relaxing music playing. The wait staff were welcoming and attentive and very obliging. We had room service breakfast with was delicious and so much more relaxing than heading off quickly to breakfast somewhere else. I would definitely recommend a stay at the Mercure to friends or family. I would suggest that the kitchenette joinery be upgraded at some point in the future, to make the next guests' stay more breathtaking. Other than this point, we were very impressed by all aspects of our stay. Thank you so much Mercure Charlestown!
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