Silk Sense Hoi An River Resort

Resort is pretty. Swimming poor and walking road. But i feel hot at the lobby and even welcome drink is not that cool. So first impression is soso. And we had meal at the hotel on saturday evening cuz they have sea food buffet but it was terrible. There was only some small foods that i can serve by my self but defenielty all is from the mornig meal served for free. Not the new one. And the sea foods are not that many and doesnt look fresh. I ordered 10 pcs of shrimp but they only served 4 or 5 pcs. I dont know why. The woman staff was not that kind. She didnt served source for fish. If it should be served by us they shoudl let ys know. Anyways it doesnt look good resorts food at all. We paid a lots for that dinner. My paresnts very disappointed and me either.we were said. And the other morning(17.june) another woman staff at the restaurnat was very unkind. She was almost yelling me for my pose at the chair. I am not the kids and i was your customer at tge luxury resort. I cant beleive it. I wonder why they dont educate fot service to their staff. This resort is not that cheap at all for me. I am sorry but i dont want rr ommed here to anyone. But the staffs at the lobby. They were good and theur service level is quite good. They tried help me all the ways. And the spa was also good. Free foot massage etc.. And the marketing department at this resort work quite good. They always advertise themselves via sns.

All the positive reviews Silk Sense Hoi An receives are very well-deserved. Be it the friendliness of all staff or the facilities - Our family enjoyed our stay here and look forward to staying again.

Beautiful hotel. Difficult to find a spot around the pool at times. Lots of families with kids who hogged the hot tub. Other than that faultless. Staff falling over themselves to help and chat.