Melia Vinpearl Quang Binh

Pros: Convenient location (market and restaurants surrounding, Vincom shopping mall next door), lovely views of the city and river from hotel, large size bedrooms, beautiful building (externally and internally) heated indoor pool, comfy bed and 3 pillow selection, in-room mini bar, Cons: service and attitude of some of the staff on duty which we have spoken with management about; food we ordered from room service took a very long time and freshness could be improved, approx 30 kids using the indoor pool for swim practice from 5pm daily which makes the pool area quite busy and noisey, floor to ceiling windows in the bedrooms dirty which affected viewing, some marks on walls and bathroom which could be removed with a deeper clean, must pay to access sauna Overall, to our disappointment, we found the stay didn’t meet our expectations in terms of service. There’s great potential so a note to management that a genuine smile and positive attitude could make an average become a great stay.