Vinpearl Discovery Sealink Nha Trang

The villa we stay at was nice for a family of 10. The villa was only 3 room so they charged us 1 adult and 2 children extra for the breakfast and dinner buffet for a total of over $500 US dollars for a 5 night stay. It wasn't stated in the booking, only after we had booked did they send us an email saying we had to pay for the "extra" guest. Needless to say, I forked out the money since we had already bought tickets to Nha Trang and planned around staying there. The villa was clean and in a decent location walking distance to the restaurants and the main building. The restaurant and buffet is where this place failed miserably. For a 5-star hotel, it seemed more like a 1 star hotel in terms of food service. Getting a table for breakfast and dinner was like a mad dash to run to a free table. Half the time we had to wait or were crammed into a small table. That wasn't the only bad part. The food was average at best but getting it was a mad scramble just to get any food that was put out. There was only 1 person at the noodle stations so people was just cramming in just to get their orders in and no discernable line with people just walking in front and ordering. Breakfast seemed to be the worst, when they ran out of tables they carted people to another restaurant only to have no tables left there either. Not enough cooks or food so people were left fighting for scraps. There is no way this place is 5 star, the service was okay but the restaurants were bad.

I don’t like the way the hotel handle luggage: 1) I was waiting for the shuttle bus in the heat on the afternoon 2 May at the cable car station. In more than 20 minutes there were 5 shuttle bus went by but not stop to pick up passengers. They were prioritizing picking up luggages at the ferry terminal. Are you in the hospitality business or hauling business? 2) when checking out with my luggage rather than ship them ahead. There were no support at the boat terminal on both sides. I am 60 yrs old and had to self serve 50 kilos not having access to a luggage cart. Not pleasant. Dining room services with screaming children and parents is not pleasant. You have several dining areas, why cant you have one for adult only?

We all enjoyed our stay. Perfect place for a big family to relax and have fun. Staffs are also very kind . No foods are allowed from outside but foods served in the resort need some improvement