Hotel Majestic Saigon

For a 5 star hotel I expect service to be impeccable. We did receive an upgrade on our room which was nice. We never had enough towels. Only 2/day for a family of four. Prices for the minibar and room service seemed quite high. A salmon steak dinner was $30 USD which is the same as home. We ordered this 2 nights and the 2nd night they brought the incorrect meal and it took another 30 min to correct. The breakfast was pretty good. I thought the location was okay. It was very hot and we have young kids and most of the places we wanted to see were 20-35 min walks from the hotel which is not easy with young kids. But we were discouraged by many people including the hotel to not use taxis. So many warnings of safety too which made it uncomfortable to stray from from the hotel as a family. The car to and from the airport was quite expensive too at 1.6M dong. We had an early international flight back to LAX and wanted to get to the airport at 430 for a 730 flight. They initially told my husband to just get a cab in the morning. What hotel does not set up airport transfer when requested?!? We did not want to be hailing a cab w 2 sleeping kids and all our luggage at 4 am. The hotel agreed to set up a car but they would not leave any sooner than 415 so by the time we arrived we were at the back of a very long line for the ticket counter then customs then security. We have traveled a ton with children and know what we need. The service is lacking at the hotel.