Finnegans Hotel

Most shocking hotel service at Finnegans in Hanoi!! This was not the usual treatment one expects in Vietnam. The lobby manager was horrible!!! We are three travelers and I (male) booked this hotel since it had a "Fabulous 8.6 Rating" and was close to our previous V Maison Hotel, who were booked and had no spare rooms for the mother-daughter to change in. We needed a place to house our luggage and change clothes for last-minute massage and shopping, before flying out on the redeye. However, the Finnegans manager refused access for the senior to retrieve her luggage. I was appalled! I told him I would not use the room so he could still keep the two-person occupancy rule, but he still refused since my name was on the booking. His behavior was most shocking and unacceptable. Every Viet hotel we had stayed at provided excellent service—more typical was they go out of their way to please us. For example, Cherry at Holiday Villa in Hoi An helped arrange a taxi to get us out of this horrible hotel experience. (This same manager also scolded a young family of four for touching the aquarium display set out at the street entrance—they were drawn by the fish in the tank.) And when we asked for his name and his managers/owners, he refused to provide us the info to document this tragic incident. Please DO NOT stay at this hotel!

This is a wonderful family owned hotel. The owner was so friendly and accommodating. He helped me easily book a car to the airport and at an incredibly reasonable price, no rip offs here! They also offered to print out my boarding pass (something I didn’t even think to ask.) The staff was always so friendly through my whole stay and the rooms were comfortable and clean! My only complaint would be, certain sides of the hotel boarder with the hostel next door so if you are a light sleeper it could be a problem. Just be sure to ask for a quieter room and you’ll be golden! I will definitely be returning on my next visit to Hanoi! :)