Embassy Suites by Hilton The Woodlands at Hughes Landing

It was a family trip and at the second night the hotel went out of electricity because the Beryl hurricane, all the people in the hotel were kind and try to make their best to still get us comfortable 100% will stay again with you!!!

We stayed there in August and had a pleasant experience; although, this time around the customer service and the maintenance of the room was terrible! At check-in I asked the front desk clerk if sports teams were staying at the hotel to better understand the type of clientele the hotel. His response was poor, by telling me not to book next weekend because it was going to be bad… (I was learning not asking for an unprofessional opinion). The room was poorly maintained, the wall paper was coming off the bathroom wall, the toilet seat is very loose, and there’s black scuffs on the gray walls. It’s apparent the room needs paint touch ups. The housekeepers didn’t greet me once after I greeted them in English and Spanish. The bartender was very busy on Saturday around 5:30 or 6pm didn’t have anyone to help him, but I saw another restaurant employee standing at the podium staring doing nothing with only one client sitting in the restaurant. I came down stairs at 2am to buy Tylenol and the front desk clerk seemed to have an attitude, didn’t greet me back after saying good morning to her. She asked me for my room number to charge it to the room and didn’t ask for my last name to verify if I was the person staying in that room. This leads me to believe anyone could make charges to random rooms. My family and I were there to celebrate my daughter’s birthday. She wore a birthday ribbon, but none acknowledged her. I paid over $300 for one night and this was a poor experience!

Great stay! Wonderful full, hot breakfast that had something for the whole family to enjoy. Nice pool thought could have been a bit cleaner. Would stay again if back in the area.

clean spacious property. great option for kids

We booked this stay because we had tickets to a concert at the Pavillion. The suite was perfect for our family of 4 and the breakfast that was included was awesome! There were so many choices and the food was great. The kids loved the pool and the property was very quiet and clean. The next day we rode the Trolly that came right to the hotel. It was so convenient.

My family and I were very impressed at this room! We have never stayed at this hotel before so it was very nice! We will definitely stay again!

Staff was friendly and hotel and rooms were clean. Loved the area to walk around and hangout with the family