Best Western Inn Of Nacogdoches

Great staff. Clean rooms in good condition. Nice breakfast. Third stay in several months. If you want a good value in Nacogdoches stay at this family owned hotel.

The staff was very friendly and the room was clean, but smelled musty. We tried spreading with febreeze, but ended up dealing with it. Beds were comfortable. We were booked for 2 nights while moving elderly family to a relatives home outside Dallas. We checked out a day early because the move was faster than anticipated, and were refused a refund for the second night. I understand there are rules, but there are exceptions that are sometimes out of our hands. Wish they had been a little more understanding!

Worst Hotel experience we have ever had. Let me start off by saying that the front desk staff was extremely friendly and professional. This review is no knock on them. Our room had a strong caustic mold smell. Their was visible mold on the door, lamps, bathroom etc. The smell hit us like a wall as soon as we entered the room. After 30 mins, I went to the front desk to ask for a different room. no rooms were available except for smoking rooms. We are non smokers and a smoking room is just as bad to us. We checked out less than 2 hrs after arriving because the mold began to physically affect my wife and I (burning eyes, slight headache, mold taste). Long story short, they told us to work with Hotels.com to get a refund. Hotels.com contacted best western, and was told "the manager" would need to approve. Got the response this morning that "the manager" has declined our refund. This is outrageous. I provided best western the same pictures as uploaded to this post. I spoke again with Best Western customer service, they said they would not refund us and offered us 5000 points, which is not the equivalent for a one night stay (which we payed). I accepted that only because a refund would not be given an as a way to recoup some of my lost. This whole ordeal left us stranded, and we returned home several hrs away. We had to cancel our attendance to a funeral we were enroute to, for a close family member. Everything in this review is 100 percent factual,

We stayed there for a family memorial service.

This place exceeded my expectations! The front desk staff was friendly and attentive, the housekeeping staff were wonderful. I didn't realize they came in every day and we left the room a bit disheveled the first morning. They made the beds incorperating my kids pillows and blankets. They even folded a few pieces of clothing we had left on the beds. Everything was clean and neat. I know where we will be staying any time we are back in the area.

Great place to stay and very accommodating. My family had plenty of room and we were comfortable.