Staybridge Suites Midland, an IHG Hotel

I did not like how my family was treated for reservations and check in. I booked the two bedroom room for family with young kids. At the time of arrival I was notified that I was the last to check in for the double bed room and was informed that the last double room was flooded and our family had to be placed in two different rooms which was the main issue, it was no call or consideration for me and little kids to consider. They said they check all the teams in first so the older kids from the teams could be priority. They could of split the teams up and allowed the family with younger kids to stay together. Also the two rooms we had to check into were not connected or close. The front desk lady was nice and understanding but just tried to relay the inconvenience from the manager, the manager was supposed tocalle the next morning for the undesired situation and never did call it's three days later, I had to call and no return call back.

It was amazing as always i love this place and love how they have rooms for when i visit my husband and we have a room and our children have their own room.

The property has large rooms that can accommodate large families.

Bed was clean and comfy. Thats all that was good. They gave us an animal room, so my wifes allergies were horrible the whole stay. Would not change our room because we used third party. The gave us a room with a broken sink, stains on the floor, and broken chair. The did say i could move after sink started leaking on floor. I said no because my children were asleep. I was annoyed because they wouldnt let us move when we arrived. Just felt like I wasnt wanted there.

We stayed in a 2 bedroom suite with our son and his wife and toddler. The suite was very nice and roomy. Had a nice little kitchen area with a full fridge and 2 burner stove top. The bedrooms were very roomy and each had their own bathroom also. The toiletries were nice Dove hand soaps/body wash/lotions/shampoo and conditioner. We were very pleased with our stay here and would definitely chose this brand/location again.

There was so many kids running around ding dong ditching in the middle of the night and staff was not helpful. Room was at 83 degrees all night and they couldn’t switch us to another room or help out with this issue!!!

good service and friendly staff, had to move rooms because there were a family of roaches living in my dishwasher.

Clean, welcoming and the breakfast variety is amazing. Our family and I enjoyed our short but sweet stay here.

Overall it was fine. It was our second stay here. We weren’t too pleased with the cleanliness of our room. Our toddler was crawling around and playing and her legs and feet were grey/black from the floor.

We had plenty of space in 2 bedroom suite. Kitchen came with pots, pans, silverware, dishes and glasses. Dishwasher too! Staff was FANTASTIC. They were helpful and when there was an issue, it was taken care of. Breakfast was delicious each morning and the evening social was a wonderful bonus with a meal for our family. Can't wait to return in 2 months!