Hyatt Place Fort Worth/TCU

The room and continental breakfast were amazing. At times the elevators didn’t seem to work, but overall my family and I had a great experience at this hotel and we will be back.

Really enjoyed this hotel. Me and friend were in town for a festival & this hotel was amazing ! Best breakfast I’ve had at a hotel. Will be coming back with my family to enjoy the pool .

Great location. Still feels new. Everyone was warm and friendly. Loved the rooftop bar. The top golf suite looks fun but we did not have time to book a slot. The breakfast had enough options for the children to choose from.

It was very upsetting and disappointing to find out at check-in that our verbal & written request for absolutely NO DOWN in our room (due to severe allergies) wasn’t addressed or taken care of beforehand (even well after our expected check in time). We were delayed to an event because we had to wait in the lobby a while for maintenance to change out all of our bedding. Only to return to a mess in our room because the frig froze the cans of soda we left in it and they exploded. Our HFS could never get a parking spot in lot….he parked Ali g the curb every time and then we couldn’t get a receipt at checkout because your printer wasn’t working- the gal offered an email receipt, but never bothered to even ask for our email —- after we return to the front desk to give it to her, we never saw her write it down or put it in system. As expected, we arrived home to CA and still hadn’t received an email receipt—- only to find out when we called back and request one again, we were told we were charged for parking when we told you five times (2x at checking & 3x at checkout) we didn’t have a car!!! So why would anyone have put a daily parking charge on our room?!? Nice roof bar, nice location for TCU families to visit, but we felt there were too many errors & not enough attention to detail & simple customer service!