Holiday Inn Express Cleveland, an IHG Hotel

This travel was due to a family funeral and the stay was great. Check in was great, food was great. Overall experience there was excellent.

We booked a 2 night stay here at the end of February. The hotel is located right off 69, so that was nice. There is a Walmart right next to it and a few fast-food restaurants. The hotel looks nice from the outside. The staff was very friendly and check in and out was very easy. We were in a suite. The room was pretty spacious, and clean. Would be good for a family. During our first night, water started pouring from the ceiling in the bathroom. The front desk was called. A gentleman came to check. He went to the people above us and found out one of them had taken a shower and got water on the floor. The gentleman came back and informed us what had happened and said that does happen from time to time. He did offer to put us in a different room. Beds: The beds are very very firm, almost hard in our opinion. Not very comfortable. Breakfast: They had several types of cereal, packaged cinnamon rolls, bagels, cinnamon raisin bread, a few different muffins, turkey sausage (?), imitation eggs, biscuits, gravy, oatmeal. You also had the option of making a pancake, but no waffles. They also had hard boiled eggs, so I was not sure why they had imitation eggs? The breakfast was not the best. We decided to check out early on our 2nd day due to the beds and breakfast and just head home. Overall, the stay was “ok”.

Sink was broken, no water in room, no ice bags for room, pool dirty and over 100 degrees so unusable, rude man at desk, water leaks around pool area, rented this hotel for kids to use pool but it was unusable, super small TV.

It was my 25th Wedding Anniv Party nearby, and needed a room for out-of-town family members and a place I could change and be at my party on time. I had to request another room, the first one was already occupied.